Troubleshooting in Singu FM
In response to client needs, we've expanded our knowledge base to include troubleshooting articles. These articles now appear when creating a ticket. If a user selects a category, the system shows relevant troubleshooting articles in the user's language. This helps users solve common issues without creating a ticket, especially in retail with repetitive problems. Adding these articles boosts user independence, improves ticket efficiency, and encourages users to check resources before reporting, reducing minor tickets.
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