A new feature of the Singu ESG reporting system is the ability to convert waste volume to weight with accuracy, taking into account the differences in conversion rates between countries. You can adjust the conversion rate according to local requirements and add exceptions for different conversion rates for specific countries.

As a result of reducing the number of tickets loaded during login, it is now up to 10 times faster. As a result of this update, Singu now performs at a higher level, which results in a shorter time to get into the application.

Companies seeking a non-financial rating from the Global Real Estate Sustainability Benchmark (GRESB) are required to answer a series of questions. The survey is divided into eight categories. For this month, we've completed the questions for Entity and Reporting Characteristics as well as Stakeholder Engagement.

Introducing a new feature that calculates and presents the "intensity" metric on the dashboard. This metric relates to the surface area and consumption of various resources such as water, energy, and gas, per unit of area (m²). Users will also have the ability to filter data year by

Historically, reports on water and energy consumption focused solely on the current state, without taking changes among tenants and property owners into account. Now, it's possible to pinpoint more accurately who is responsible for specific consumption, which is crucial for billing and resource management. The data regarding the history of

From now on, within the filtering options in the Ticket and Inspection modules, we added the "Search in notes" checkbox. This checkbox will automatically appear after entering the first character in the search field. Users can select this option to include ticket and inspection notes in the search

Due to changes in building attributes, the calculation method for the carbon footprint in the "GHG - Emission" report (Scope 1, 2, and 3) has been modified. This enhancement streamlines the process of monitoring meters as they can now be assigned to specific scopes. Changes to building attributes

Just so we can further cater to your needs, the mobile app now lets you choose how images are added to tasks during reviews. That means you can now decide if you want to add a photo to the review with annotations or without, depending on your needs and preferences.

This feature makes it easy to differentiate between people with permanent passes and regular guests on the reception screen. Therefore, people with the appropriate rights can easily filter the entry list based on permanent pass possession. In other words, this feature simplifies entrance monitoring and management.

With this feature, you can now, by default, see all changes in a ticket, including those without notes, such as those related to cost approvals or ticket status changes. That means you’ll be getting back the required visibility for all notes to ensure no crucial details are missed again.

We've also made some changes to our ESG dashboard. Now, when you look at the data for a given period that has not ended yet, the data will be displayed in a different color. It will also come with some explanatory text to prevent confusion.

When you set up a workflow rule, other users with the necessary permissions can now pick the "Add Label" event as well as the label to which the rule refers. This feature is advantageous because you can automate certain actions, like adding an observer when a specific label

Resetting passwords is now more intuitive. Singu administrators with user management capabilities, can now easily reset passwords for other users. When you’ve made any new modifications, like creating an account or changing the password, the other users will receive the confirmation email. Also, you can delay sending account creation

If you’re doing property inspections, you’ll be excited to know that changing the order of categories within a given region of the checklist in the property inspection module is now possible. This feature makes audits more flexible and tailored to your needs.

We have introduced an enhanced ticket-type configuration feature. Now, you can assign different types of tickets to specific sites or groups based on on your location. With this feature, you can customize and streamline the application settings to match the unique needs of various projects.

The Property Surveys module has been updated to allow users to choose whether adding a signature at the end of an inspection is required or not. This setting is assigned separately for each inspection, offering flexibility while using the digital signature feature. For example, the signature may be optional for

We have introduced the ability to import cost data using a template, enabling users with the appropriate permissions to conveniently manage costs. Costs from the XLS template will be assigned to the specified tickets. This simplifies the process of importing data into designated tickets, increasing efficiency and accuracy.

We have updated the knowledge base module, now it offers more extensive and user-friendly information access, ensuring faster problem resolution.

We understand the importance of real-time communication, especially when multiple users are working on the same ticket. Therefore, we have introduced push notifications in the Singu FM interface. These notifications inform users about updates made by other users in real-time. They identify the person currently writing a note for a

The GRESB survey module in the ESG reporting system has been expanded to include additional sections and questions related to reporting and risk management areas. The standardized responses from this module can be submitted to the selected GRESB certifying institution. The survey covers questions related to the company's overall ESG-related

The targets module in the ESG reporting system now includes the option to choose a group of sites on the dashboard. This enhancement enables better presentation of specific ESG reporting targets, which was previously available only for individual sites or buildings. Additionally, visual changes have been made to the selection

In response to valuable user feedback, we have replaced the term "complex" with "site" and "park" in the English version of the application. This change accurately represents various object types and portfolios within the Singu FM software.

Administrators can now limit the selection of a responsible person outside of the responsibility matrix. With this update, administrators can more precisely control which users have access to the extended selection option, as well as which should stick to persons defined in the responsibility matrix. This solution helps minimize errors

We are introducing two major changes to the notes feature: notifications for private notes related to specific tickets and the ability to customize the visibility of internal notes. Users with access to private notes in tickets will now see them by default. They will receive notifications when others add new

A new module of surveys compliant with GRESB requirements has been introduced to the ESG reporting system. The surveys contain questions and information related to the company's building and its building portfolio. Users can select answers, enter text, and attach files. This facilitates thorough reporting and enhances the flow of

Another feature added to Singu FM is the expansion of filters in ESG reporting, allowing filtering by 'Complex Groups,' 'Tenants,' and selecting data from all properties within an instance, using both the 'Building' and 'Complex' filters. This enables the presentation of data based on location, not just buildings

Users with access to permanent passes can now manage the identifier tag database. The functionality of the database has been expanded to display a greater number of rows, assign multiple identifiers to tenants simultaneously, and allocate new identifiers to multiple buildings at once. These changes eliminate the need to manually

From now on, the allowable value for numeric tasks will be visible on the inspection protocol. Previously, this information was only visible in the mobile application and web version. Adding this information to the protocol can be useful when technicians perform inspections with a printed protocol and want to see

It is now possible to change the type of water and energy reports to general or more detailed by modifying the building attributes. Within ESG data, we need to determine whether a specific statistic pertains to the entire building. Building attributes allow us to declare whether reporting should be done

We have expanded the application of Workflow rules to facilitate the management of tickets. Now we can specify the action to be taken following a ticket, assuming the condition of the user role adding/modifying the ticket is met. The system automatically performs the appropriate actions, such as assigning a

In the ESG reporting system, defined goals for ESG metrics can now be displayed alongside the actual results of those metrics for properties. This allows for a quick, side-by-side comparison of current achievements and specified goals. This functionality facilitates decision-making and property management based on specific metrics. It also ensures

Users with appropriate permissions can now manage application settings, providing greater control over working in Singu FM. We have also refreshed the appearance of the settings for quick and intuitive handling.

A new improvement has been added to the Singu Tenant App, allowing tenants to view ticket acceptance status. As of now, the list shows the acceptance status of tickets, along with the cost acceptance status. Ticket acceptance statuses are marked with appropriate icons so that users can quickly determine where

By using the location method, countries with large regions can now calculate their carbon footprint more precisely. Calculations are made at the state/province level, rather than considering the entire country, as was the case in Europe. If users would like to retrieve data for a specific state or province,

With this enhancement, users can select "Responsible role" as an attribute. Once a role is selected, the workflow rule automatically transfers the ticket to a random active user with that specific role, provided they have access to the complex from the ticket. This streamlines the process of delegating

The "Answer from a list" feature provides users with more precise, controlled choices when filling out building attributes. It is now possible for the person defining building attributes to set each one as a single-choice list, limiting the number of options available to app users. Thanks to this

Using the like-for-like methodology, users can compare data between two periods for the same entities, such as buildings, locations, etc. They can view details about water consumption, energy use, carbon footprint emissions, and more. This offers a better understanding of trends and changes compared to before.

To improve working with tickets, the list of filters is divided into personal filters, containing filters added by users themselves, and shared filters with filters created, for example, by a Singu administrator, which can be accessed by several people. With the new permission granted to administrators, they will be able

From now on, it is possible to send news to a larger audience by adding the option to select groups of complexes. This will make managing and communicating with Singu users easier.

For users with access to the Admin/Macros submodule, we have provided a new mechanism that allows for executing a series of operations in the database based on three main SQL commands: update, insert, and delete. For example, macros can be used to deactivate users who have not logged into

We have added surface area values to GHG, energy, and water usage reports in the ESG reporting system. This will allow for comparison of the percentage of the building that is metered, enabling analysis of whether the building has sufficient meter coverage.Surface coverage should be less than or equal

The documentation module now includes the ability to create shared directories (for instances) visible to all buildings. Additionally, links to documents stored in an external service can be added, and finding that file will be possible through Singu. This will streamline implementations with a large number of buildings where the

As tenants may also be responsible for reporting on the technical maintenance of the building, the Singu Tenant App now allows them to add scanned reports from technical inspections. This will streamline processes related to technical maintenance of the building and consolidate required documentation in one place.

New metrics related to gas and energy consumption are available on the ESG reporting system dashboard. Charts can be presented in bar, line, and tabular form, allowing for clear comparisons from different perspectives. There is also the ability to display data compared to the previous year.

The process of creating new complex groups has been simplified. Previously, each park had to be selected manually and individually added to the group. Now, all complexes can be added to a group with a single click and all or selected complexes can be removed from the list. This applies

One of the benefits of using Singu FM is the ability to receive automatic email notifications, each containing different attributes based on the notification type. From now on, Singu administrators can specify which information will be visible in the content of the notifications, such as building address, responsible department, complex

We have made the navigation of Singu Tenant App even more user-friendly by grouping its modules better. Additionally, we updated the color scheme and increased contrasts to align with the requirements for digital accessibility (WCAG).

The email notification sent to technicians when a service visit is created will now include an ICS format calendar file. This modification ensures that visits are carried out on time and streamlines the workflow of technicians, who will have access to the scheduled visit details and won't forget about it.

Labels will now be visible in the inspection list. They can serve a variety of purposes, such as indicating fire inspections, visually identifying annual/monthly/weekly/daily inspections, or indicating those that require additional verification. The inspection list can also be filtered by added labels.

From now on, Singu FM administrators will be able to edit all public labels, including those created by another user. With the modified permission, it will be possible to delete labels that are no longer in use, for example, created by individuals who no longer work in the organization.

The property survey module not only enables you to carry out various inspections or audits, but also allows you to gather additional information, such as the types of items stored in the facility, a tenant's interest in leasing more space, or the presence of hazardous substances on the premises. Going

Singu FM now allows external services to create and share public labels within an external service. This feature is made possible by a new permission that is automatically assigned to external service users. Additionally, we've added an option to share labels with internal employees who have the appropriate permission enabled.

The tickets list has been changed to make it easier to see the cost acceptance status at any given time. Depending on the cost acceptance status of a ticket, colored status icons are displayed. Gray means no cost on the ticket. Green means an accepted cost. Red means the cost

The Web Content Accessibility Guidelines provide recommendations for making Web content more accessible. Singu FM’s interface, as well as the entire application, are constantly being improved to make it more accessible to people with disabilities. We improved the contrast and highlighting of buttons in the Singu Tenant App this

We have introduced the option for tenants to select parking spaces assigned to them to simplify parking space management and streamline the process of inviting guests. Tenants now have two options when preregistering visitors: ● Parking spaces assigned to the tenant will appear for selection when the option is selected. The

Within the workflow rules, we could add or remove labels when creating a new ticket. Now, if a ticket undergoes changes, such as a change in status, we can add or remove labels using a workflow rule.

Service Level Agreements (SLAs) are crucial to ensuring the quality of services. As a result of a new workflow rule, when the SLA is exceeded, it triggers a specific action, such as adding an observer. This will improve communication and speed up procedures if the SLA is exceeded.

This report shows how much renewable energy a company generates, uses in-house, and how much it purchases and uses. Depending on where the renewable energy comes from and who consumes it, the report is divided into different elements, such as energy generated and consumed by the owner (e.g., solar

This report shows how and how much the company uses innovative solutions to reduce water consumption in the building and source water from the local environment. As examples, we can point to the use of rainwater and geothermal water if we have access to them. The report follows GRESB guidelines.

An ESG report recently released in accordance with GRESB standards examines greenhouse gas emissions from individual buildings. Buildings and external areas (e.g., parking lots) are divided into sections in the report. It covers three emission scopes: Direct Emissions: emissions from sources that are owned or controlled by the organization

We are introducing another new report to the Singu ESG reporting system that covers total energy consumption. A user with the appropriate permission can generate a report showing energy use divided into groups according to meter assignment. The simplified version of this report shows the overall energy consumption for the

We have added a new report to the ESG reporting system that provides a breakdown of waste generated across an entire company, building or complex. When adding waste, it is possible to specify the method of disposal, e.g. recycling, landfill, incineration or reuse. The report shows the percentage distribution

The existing report on total waste generated now shows how many tonnes of waste is hazardous and non-hazardous. All this is to comply with various certifications like GRESB and non-financial reporting. You can filter the data by building, complex, interval and easily compare data.

We are adding a new report to the ESG reporting system that presents all water usage. You can view it in an either simplified or detailed form. In the first case, the report summarizes the overall water consumption for the entire building. A detailed description of the report depends on

A widget with the latest discounts is now displayed on the Singu Tenant App dashboard. It is active only when the user has any active coupons. A single click will reveal additional details about the perks and deals, such as its duration, description, or how many people have added it

Singu FM now allows you to change the complex assigned to equipment. This allows you to keep track of equipment as it moves from one complex to another. By doing this, you will always be aware of equipment history since it was first used.

The Singu FM mobile app now features a refreshed complex selection screen with visible images, which is much more appealing to users.

We also updated look of the contact list this month.

You can now deactivate ticket types in the interface. Additionally, deactivated ticket types will not appear in the indicated areas.

Singu FM allows you to monitor all the changes that are important to you in real-time. Thanks to automatically sent email notifications, you won't miss any important updates. However, when you work intensively throughout the day, the number of these notifications can be overwhelming. That's why we've introduced a new

From now on, adding new equipment manufacturers through the equipment import template is faster and easier. In the Equipment module, after selecting a building, download the XLS template.

The budget widget now displays information on the percentage of the budget already used. Additionally, upon entering the widget edit mode, you have the option to select any currency available within the given instance.

Users can now add a signature to the protocol in the browser version after accepting the ticket.

To make using the Singu Tenant App more convenient, the visit list of vehicle entrances and visitor entrances will automatically refresh.

Whenever a vehicle exceeds the specified limits of available parking spaces for a tenant, security personnel approving vehicle entrances will be informed immediately. On the list of entrances, such vehicles are marked in yellow.

We have enabled the ability to approve works in the tickets module with a new button. The button will appear to the person approving the works if the costs have been accepted and the status has changed to "Completed". When the work is successfully approved, the status of

Parking spot booking is now possible not only for logistics facilities, but also for commercial building tenants. An intuitive interface allows occupiers to easily reserve a parking space without the permanent pass. In addition, a widget on the dashboard informs tenants of the number of available spots. This will help

Introducing the new module of Singu Tenant App: Perks and Deals, to improve communication, increase tenant engagement, and encourage tenants to regularly use the app. This module provides faster access to current coupons, replacing plastic cards or printed leaflets with employee discounts. It is now easy to add coupons with

In the Property Survey module, it is now easier to collect additional data not related to the technical condition of the property. The obtained information provides knowledge for property managers, for example, whether a tenant wants to increase or decrease their space or whether hazardous materials are stored on the

We have added the ability to send a QR code to visitors who self-register using Singu Guestbook, reducing the printing of paper badges and replacing access cards with a fully digital approach. The QR code can be sent to the guest's email address entered during registration, or to their phone

A waste report, which collects data on the amount of waste generated in tons in a building, contributes to proper reporting and certification such as GRESB. The report will be expanded to include a breakdown of non-hazardous and hazardous wastes, as well as a new report showing the percentage distribution

The ESG reporting system in Singu FM now allows organizations to enter their carbon footprint coefficients. This enables the reporting of the amount of greenhouse gas emissions generated through the activities of the organization's individual buildings. By using coefficients from different countries, suppliers, and GHG offsets, the carbon footprint can

As part of the ESG reporting system, we've created a new dashboard, which displays data, for example, on water consumption in individual buildings or in the entire complex. This widget displays total consumption for the current period (monthly, quarterly or annually), and allows comparison of data, e.g. year-over-year, which

There is a new task type in the Inspections module called "Correctness", where "Not applicable" can be selected. In this way, one checklist can be used at different locations, and "Not applicable" can be selected when building differences exsist. New task types allow for

Notes added to tickets will now be indicated by a green mark on the ticket list when they are added. This will ensure that no note in a ticket goes unnoticed. The "Last tickets notes" widget will also display this information.

The equipment module now features a new filter for equipment status, and the equipment list now allows sorting by status. In the "Components" tab, you can also edit the inventory number of a given component.

Until now, the ticket protocol has displayed the name of a specific person in the field with the details of the person responsible for the ticket. It will now also display the name of the external service that handled the ticket. The company responsible for the ticket can be identified

It is now possible to add invoices to tickets. The invoice number, date, and document can now be attached to the costs card. It provides a quick, documented overview of ticket costs.

Introducing a new module for Singu Tenant App that allows tenants to participate in events and activities held in your building or remotely. In this way, managers can build an even more connected community and increase their engagement. The occupiers will be notified of any new events by email. A

Singu FM's desktop version now supports adding digital signatures when changing ticket/inspection status to completed or closed. You can add signature from profile settings, and it will speed up the process of adding signatures to protocols. As in the mobile version, they will also appear in protocols generated as

In the annual report, categories will now be displayed according to the order of the category tree in the Master Data. The categories are now listed without numbers which makes the report more readable.

The annual report has been expanded to include a new filter - groups of complexes. The Singu FM application allows you to create your own group of complexes (e.g., divided by country), which can contain any number of complexes selected by the user. As a result of the new

We are adapting Singu FM to make the naming more understandable by building type and customer portfolio in order to make it suitable for different kinds of properties. With this modification, it is possible to use specific wording based on the instance portfolio, e.g. "Park" instead of

To meet various ESG reporting requirements, Singu FM now includes a tab for managing building attributes. The building card is immediately updated when a new attribute is added.

Substitutes who add absences to the Singu system will have access to their data, not only for tickets they are responsible for but also for tickets they coordinate.

The PDF and video files can now be viewed directly in the browser in Singu FM, without having to download them. The application has been modified to disable the automatic downloading of files after clicking on them.

By changing the function of the cost acceptance button, we have enhanced the ability to restart the cost acceptance process. Even after the cost has been accepted, the button will remain visible. The enhancement will let you change the cost even after it has been accepted. It will be useful

For internal users, an XLS file can be exported with the user list. For example, this option can prove helpful when verifying the correctness of data entered into the system.

There is a newly created role for the external service user "External Service - Administrator". This role has the same permissions as the external service role. So far this had to be set up at the individual user level which was time-consuming. From now on the permissions can

The last report that has been refreshed is the inspection protocol, which now looks much clearer.

Coordinating projects in Singu FM will become much easier with the use of Kanban boards, which have been integrated with Singu features. Manage your technical projects, organize tasks, assign them to selected people and track their status – all paired with the Helpdesk module in Singu FM With custom tabs, columns,

The dashboard in Singu Smart Security Desk has been expanded with two new widgets showing the number of vehicle entries by group and the number of vehicle entries without a permanent pass by group. New widgets will make it easier and faster to collect vital statistics about site traffic. In

The annual report now includes an additional color for inspections that are closed. By using a darker shade of green, users can distinguish between closed and inspections with the status completed.

In Singu FM, we have added the ability to assign a user or department to the ticket type in the responsibility matrix. If a ticket is created for a ticket type whose responsible person or department has been defined in the responsibility matrix, it will be automatically delegated to the

Mobile users now have the option of indicating the location of equipment on plans, just like on a desktop.

Now terminated service contracts are no longer visible in the list of service contracts. If needed, you can select the "Include terminated" checkbox to display them again. Additionally, at the level of the service contract, a new "Terminate" button has been added that allows the status

In the news module, we've added tooltips that explain how the selected mode of sending news works.

Only helpdesk tickets are displayed on the dispatch board. Previously, both tickets and inspections were visible here, which could make the dashboard less readable with a large number of reviews.

From now on, a ticket with a status of "Done" with a past date will no longer be highlighted in red in the list of all tickets.

The completion of occupational safety and health (OSH) tests is often required before entering a site. The existing Singu Guestbook’s function of health and safety tests and videos displayed on the kiosk for self-registration has been extended. Based on the type of visit, you can prepare separate tests and

The names of labels can be translated into several languages to make them more useful. Depending on the language version of Singu FM selected, the labels are displayed in that language.

Adding external services is now possible by importing an XLS template, similar to adding buildings or tenants. Using the downloaded template file, fill out the name of the external service and assign it to a category.

It is now possible to add an individual photo to a building. This modification is particularly useful for those occupiers using Singu Tenant App who have access to more than one building within the same complex. When creating a ticket, tenants with access to different buildings will see images of

As part of this month's release, the news and equipment lists will be updated to look even better.

One integral element of GRESB certification is the ability to set long-term targets. To meet the requirements of GRESB certification (but not only), a new Targets tab has been added to the ESG extension. Target type can be customized according to resources, and the property portfolio can have any number

Every building has a different total area, which is why another important modification for ESG reporting is the intensity indicator. The intensity indicator for energy, water and greenhouse gas emissions takes into account the size of the building. It will be used, for example, in reports to show the extent

As part of a new ESG reporting extension in Singu FM, there is now the option to save the history of selected meter attributes. Whenever the user edits a meter attribute, it will track what fields were changed, what value, who made the change, and what time it was made.

Several new attributes have been added to the Meters module to support ESG reporting, including: Meter purpose – to specify the purpose of the meter, e.g., electricity consumption, heating and cooling energy consumption, water consumption, etc. Meter source – to provide information on where the meter's energy/water/fuel comes from,

Singu FM now has an aggregated list of parameters and equipment in the Equipment module. Columns in the list give information about the most recent readings from IoT sensors, for example. This provides us with a quick overview of the data and its editing history, allowing us to monitor the

In Singu FM's mobile application, you can now create saved filters on the list of tickets and inspections, just as you can in the browser version. The search process will be more convenient and faster as a result.

The building card now has a "Certificates" field, which allows for storing information about whether a building is certified and when its certificate is valid. Reporting on ESG is made easier with this feature.

To streamline ESG certification processes, we have added the ability to define building attributes. This will enable the storage of building-level information required for certifications such as LEED, GRESB, and BREAM. Various attributes have been divided into different sections, such as area, plot, or roof. Especially helpful for ESG reporting

Singu offers the option of restricting ticket creation to external services. Restrictions apply to the selection of the person responsible for the ticket so that only people from a specific service can be selected. The change affects the categories in which the external service is assigned. It is necessary to

Singu Tenant App is constantly being updated to meet tenants' needs. We have created a completely new, refreshed look for the Reservation module. Bookings can now be made by resource and date. On the expanded calendar, booking is done directly by selecting a date. When Singu is integrated with IoT

A more modern visual design has been added to another report in order to make it more readable. A property survey report is being presented this time.

In the Singu FM mobile app, tickets, inspections, equipment, and meter lists have been visually refreshed.

There is a new role in the system for the user: Tenant-Administrator, which is designed to support Singu Tenant App application administration. As a result of the new role, it is now easier for the appropriate person to assign permissions, such as managing users, adding permanent passes, accepting costs, and

The ticket form's timeline now shows customized statuses that are based on the permissions of a given user and the configuration of a given implementation/instance. Walking through the steps of a ticket will be more convenient and intuitive from now on. A ticket's details will appear as soon as

The updated guest invitation form is now available. A more user-friendly view has been created by dividing the form into sections and making the elements more consistent.

From now on, adding notes in the mobile app will be more intuitive and convenient by adjusting the position and size of the buttons.

The menu screen on the Singu FM mobile app has been refreshed, making it more user-friendly.

Singu FM continues to update its look – this time the ticket forms look better.

We're introducing a new way to run Singu FM project implementation using Kanban boards in Support. As a result, boards will now display the implementation status and the steps included in them. This will make the project clearer, and easier to follow and understand for everyone involved in the implementation,

Quick reports have been expanded to include the ability to filter by country, making them even more useful especially in cases of multi-country Singu implementations.

There has been an improvement in the performance of the external service list, particularly for instances with a lot of building complexes and/or external services.

From now on, it is possible to add a coordinator for multiple tickets in one click, similar to changing the responsible persons. This modification will speed up work, especially in the case of a situation when a large number of tickets are assigned to a coordinator.

This month, we are introducing the next portion of the visual changes – this time regarding the ticket reports and visit protocols that are generated into PDF files. In the coming months, other reports in the app will also be visually upgraded.

To make the Singu Tenant App more convenient for users, we've improved the way settings are displayed.

The "My Building" widget has been added to Singu Tenant App Dashboard and displays the latest building information tabs, making it easy for tenants to access the most important announcements.

We have changed the way in which we display information about where to upload the import template after filling in the data on the computer. Importing will be easier and faster with this improvement.

The new ticket form in the Singu Tenant App has been improved in appearance and functionality. When creating a new ticket, we first select a building, then proceed to the form to fill in the required information.

We are introducing the new login screen for Singu FM's mobile app, which has become simpler and clearer.

We have expanded the template for automatically adding tickets. It now includes three new columns: cost, cost name, and resolution date. It is also possible to create templates for more than one building. This allows the budget widgets to display complete data by keeping records of ticket costs and adding

To ensure comfortable use of the Singu Smart Security Desk system, we have increased the size of the notifications displayed on the Security Desk interface, such as unconfirmed vehicle exits by tenants or vehicles on watch lists. New colors and introduced improvements have made the notifications much clearer.

No matter whether the QR code was generated by a permanent pass or an invitation, entries registered with QR codes can also be counted towards parking space limits.

From now on, it is possible to add the meter's location already during the import of the meter template, without the need to edit this information manually later.

We have updated the Parameters tab in the equipment details with some visual changes. Besides a better presentation of the data, we have added the possibility of selecting a larger date range, downloading an XLS file with the readings, as well as comparing two parameters at the same time, which

In the list of inspection definitions, a new column "cost of a single inspection" has been added, enabling quick analysis of the entered amounts.

The mobile app now has a new filter for filtering tickets - location. This allows one to monitor the progress of tickets within a single floor, for example.

From now on, the exported XLS file with tickets and inspections also includes a new column with active hyperlinks. By clicking on them, you are automatically taken to the relevant ticket or inspection in a web browser. In this way, it will be easier to use the generated reports.

On the inspection definition list, it is now possible to search inspections by city and complex name. By selecting a filter, you will see inspections concerning buildings in a specific city or complex.

In the inspection definition, within the equipment tab, a new column has been added with the equipment inventory number. This number will help to identify the device, especially when the reference number or the equipment name is the same.

Providing tenants with safe and secure working conditions is crucial for their health and well-being. Based on IoT sensors in your building, you can equip your occupiers with the precise data insights which now can be displayed via the brand-new dashboard widget in Singu Tenant App. It allows tenants to

Activating this setting will cause inspections to be generated automatically for 30 days only. The report will show gray boxes for inspections generated after this period. It will improve both the list view and the sorting of reviews on the mobile app as a result of this change.

We're introducing a series of updates to make Singu FM's mobile version more visually appealing with a fresh look and feel. Our next steps will include updating the app's layout, refreshing the ticket list, and standardizing the application's colors. With these modifications, Singu will become not only easier but also

The Singu FM mobile app now allows adding photos to the inspection tasks to better document defects found during inspections. Additionally, thanks to new colours and rearranged buttons, the interface of this module has become more clear and easier to use.

If you added equipment that is marked with a pin on the plan when you created the ticket, it will be visible in the ticket. This will provide the ticket with more available information.

Permanent passes import templates now include a new column that allows the user to specify whether the pass is for a delivery truck. By determining in advance whether the pass should be issued to van drivers or passenger car drivers, parking spaces can be more effectively managed.

In the visits list in the Singu Tenant App, there is a new icon in the "license plate number" column that indicates that a vehicle has a permanent pass. Additionally, you can filter the results list to those without a permanent pass so that you can highlight entrances

With the new workflow rule, it will be possible to email specific people when visitors leave the building, for instance, security staff. This rule will increase security at your facility and improve guest management with Singu Guestbook.

There is a new setting that, if enabled, will allow "suspended" tickets to be displayed in the list by default, without the need for an additional filter.

In the Admin module, under the Users tab, we have added new options for filtering users based on three new statuses. From now on, it is possible to filter the list of users based on whether their accounts are active, if they can log in, and whether they have already

From now on, you will see the "Inspection completion date" column in the worksheet when you export inspections to Excel, which ensures that you have complete information in the worksheet.

Once a property inspection has been duplicated, its attributes can now be changed (except for the checklist). In this way, a duplicate inspection can be used, for example, to indicate a different customer, location, or building. All the changes made in the original version will be kept in the new

Inspection details are now more clearly displayed in the mobile app. Even long inspection names can now be displayed fully due to a better organization of attributes related to the duration of the inspections.

Two new columns have been added to the resources import template: purchase price and purchase date, which will be added to the stock after import.

From now on, after duplicating an Inspection under a complex which has only one building, the system will automatically include the building assigned to it, so that it is not necessary to select it manually from the list.

Labels are visible on the list of people in external services. This improvement will make the system easier to use for service workers.

Now you can download a complete set of selected building documents with one click. This is possible with a new filter added to Buildings - Documentation module. By selecting a building and marking all or selected documents, you have the option of downloading them as ZIP archives.

When equipment is assigned to a location (set at the Location level in the Building module), the outline of this location will appear on the plan after selecting the "Show on plan" option. The new visual changes make it easier to add a pin for a given device

A new widget in Singu's Tenant Application shows the number of available parking spaces for booking. It allows the user to clearly see how many free parking spaces are left on a given day. This widget is only visible to tenants who have access to the Parking module and have

There is now a text message displayed to the user for inspections without a history and notes.

The time of an added note in a ticket will now show as a specific date and time, so recent changes to tickets can be communicated more clearly.

Singu FM now offers remote meter readings through special sensors. The module has been adapted for remote reading, which will allow access to new and accurate data, enabling future improvements in the energy efficiency of buildings.

From now on, the information about the added ticket location is more visible. A new button with the pin icon "Show on the plan" has been added under the building location name. Once clicked, a building plan is displayed with a ticket location marked.

There is now a template for creating a matrix of acceptance for multiple records more quickly. A role can be assigned to groups of complexes, so that after an import, records will be added to the acceptance matrix automatically, without having to enter them manually. The appropriate permission needs to

From now on, security staff can manage vehicle traffic even more comfortably using the Singu SSD system. It's all thanks to the new night mode, which reduces eye strain and emits less light. This is especially important due to the fact that the system is used 24 hours a day,

From now on, visit actions in Singu FM can be assigned to selected subcontractors (a new setting is required to be enabled). In this way, you can divide the visibility of different visit actions between services in various complexes. Those visit actions that are not assigned to any specific subcontractor

Filtering the list of visits in the Guest Registration module in Singu Tenant App has become more intuitive. You will now be able to view all visits from a given day, regardless of whether they are planned, completed, or in progress. This change will make the work of visitor managers

Tenants with the Parking module enabled in Singu Tenant App can quickly book a spot for themselves. This module has been enhanced with a button that, after selection, explains how the booking process works.

Filtering of inspections is now also possible for those that contain comments. By selecting this option, you will see only the inspections that have at least one comment added to the checklist tasks, equipment, or when changing the inspection status. This functionality is especially useful for those who work with

It is now possible to add related tickets to the inspection, even if the equipment is not chosen. As a result, we can create a related ticket if we have only a checklist, and this will streamline the ticket and job management.

Editing ticket parameters were previously saved only as an internal note. The tenant will now be able to view data, including planned end date, attributes; as well as forms, for example, location or priority.

A "Customer'' field has been added to the header of the protocol generated from the inspection.

The equipment card now has a "Warrantor/Executor" column, which makes it easier to access important data. Until now, this information was only available on the equipment card.

When there is a good received note, and the item has been accepted into the warehouse before, regardless of whether it is currently on hand or not, the system will suggest the rack and shelf where the item should be placed, if these data have ever been completed. Whenever an

New filters have been added to ticket lists as well as inspection lists, which allow you to filter by city and by complex. When you select a filter, you will see all the tickets related to buildings located in a given city or complex.

The parameters for displaying image thumbnails in the generated Property Survey PDF report have been changed. By improving the quality of photos displayed in the report, users will be able to view the information more clearly, and the photos will provide more detailed information.

We have improved the process of uploading news for users who create them so that it is easier and more convenient. Thanks to a more comprehensive text editor, news formatting became simpler. It is also easier to determine whether a given news item should be sent to individual users or

Whenever resources are sent to another warehouse, all available warehouses are listed, so they can be sent to any warehouse. When accepting resources from the warehouse (from which resources arrive), you can choose the right one from the list, where all warehouses are also visible. Resources waiting to be received

The new dashboard widgets will very clearly show the budget set up for the year and how much of that budget has been used. The data about the assumed budget will be taken from the Real Estate module from the planned costs, and the used funds will be the sum

The permanent passes module in Singu Tenant App has been expanded with a new "After reservation" option in the Pass validity date section. Activating a pass for selected tenants will allow them to enter the facility with a booked parking space. Occupiers with a permanent pass will be

Singu Smart Security Desk that automates vehicle entries and exits has been extended to support barriers of the previous generation. With the new parameters added to the Singu Smart Controller, the system will be able to efficiently handle high traffic volumes even in the case of older infrastructure at the

Singu FM is constantly being developed with new API integrations, making it more flexible and functional. The latest one allows you to integrate various subcontractor systems that can be used to retrieve ticket information from the Singu FM system.

From now on, it is possible to create a related ticket to the inspection and directly to a device in the mobile app. The inspection tab has been modified for both the browser and mobile versions of Singu FM. The inspection editing screen in the mobile application has been changed.

In the real estate module, when generating a template for importing buildings, the way of selecting complexes has been changed. This new method allows faster and easier selection.

The description of permissions on the roles and privileges matrix is now located below the name of the permission so that you can easily use the text search option on the page. It allows you to quickly find specific permission - either by its name or description.

A user who is a substitute for a person who has added an absence in the Singu system will have access to that person's labels, both private (those belonging only to the specific user) and public (those of which the absent person is an observer). From now on, substitutes will

Ticket details have been enhanced with a new button that will allow you to change the person responsible for the payment without the need to edit the ticket. This button will only be visible to users with the appropriate permission enabled for tickets with the ability to edit the person

From now on the selection of the person responsible for the payment, is also possible when creating a ticket, indicating whether it should be a tenant or a manager (person according to the Acceptance Matrix). Previously, that was only possible when editing ticket parameters.

In Singu FM there is now the possibility to integrate via SAML with Google ID, which enables Single Sign-On.

In the inspection definition list, there is a new “Vendor/Company” search field in the Person/Company filter. The filter is a drop-down list, searchable as in the other filters. The Vendor/Company filter would be visible to all users with access to the definition list. Thanks to this the

The look of all lists, for example, in the Reservations, Equipment, Meters, and Permanent Passes modules in Singu Tenant App has been refreshed. Upgraded and aligned with other parts of the system, they will make the application easier to use. We are constantly adapting the functionality of Singu Tenant App

The functionality and layoutof the Roles / Privileges Matrix have been modified to make granting permissions more convenient. From now on, an icon is displayed next to the permission name. Hovering the cursor over the permission name displays its description. Additionally, permission groups are constantly visible in the matrix, which is

When creating a linked ticket, the ticket owner will always be the person who creates the linked ticket (that is, the logged-in user).

With the new checkboxes showing inventory items without stock and those defined as current resources, you can keep an eye on inventory levels, as well as identify items that have been dispatched, which may require reordering. In monitoring those items, this change can be beneficial.

From now on, the activation of the RFID tag is done automatically after assigning it to the created permanent pass. That will make the entire process more efficient and easier to manage, for example, by tenants and security staff.

A new widget has appeared on the dashboard in the Singu Tenant App, it provides information about the number of free and occupied parking places in the building in a clear and simple way. The widget is updated in real time, based on the number of entries from the last

The list of visit actions has been extended with the following modifications: • Filtering the list by external service • Multiple deleting visit actions from the list • Multiple changing assignment amounts • Changing assigned external services in multiple actions at once • Possibility of adding visit action for multiple external services simultaneously with one

After logging into Singu Tenant App on a mobile device, a tenant will see a new banner informing about adding the application to the home screen. It will make accessing Singu much faster and more convenient without typing the URL address into the browser.

We have changed the visual aspect of the ticket list, which provides even clearer information about the ticket status, the people responsible, or the costs to be accepted. The redesigned list screen displays only the most important information about the tickets, increasing readability and Singu Tenant App’s ergonomics.

You can now quickly choose and delete all or only selected equipment added to the inspection definition thanks to new checkboxes.

In the Inspections module, in checklist details, a new section "Inspection definitions" has been added. It contains a list of inspection definitions in which the checklist was used along with a link and the name of the complex from the definition. This modification allows for more efficient management

After selecting the "Lunch" option when pre-registering a visitor in Singu Guestbook, the selected person, e.g., host or receptionist, will now receive an automatic email. The content of such an email is fully editable within the settings of the newly created workflow rule.

We have introduced several changes in the interface that make it easier to select, e.g., complexes in a new survey, categories, or responsible persons from lists containing a large number of records, without additional confirmation of the selection.

The warehouse module has been extended with the following modifications: In the Warehouse module, a new "Responsible Person" field has been added to the Order Protocol. When adding a cost to an order, it is now possible to select different currencies in the Costs tab. Until now, only

On the Visits Lists in the Singu Tenant App, the entry date column will show the date on which the visit is scheduled. At the moment when a particular input is registered, the registration date of the guest input will be displayed. There is also a new column "Visit

Singu Tenant App has been updated with the ability to set a custom homepage that will be displayed upon login. With a given module currently selected, with one click you can set it as the homepage. This will help to personalize the application and make it easier to work with

Selected Singu FM users can now switch between the Singu FM app and Velis Support System using the lifebelt icon at the top right of the app, without having to log in. The support system will open in a new tab. To return to Singu FM, simply click on the

A new column "Description" has been added to the list of visits and tickets. In order to see it, use the "show/hide columns" option.

The list of visits has been updated with a new column displaying ticket classification the visit concerned. It is also possible to sort and filter the visit list by the ticket type.

From now on, it is possible to change localization of the equipment in Singu FM. It can be useful when an equipment is moved to another building due to, for example, reorganization of production. All the data from the buildings where the equipment was located will be shown in the

The field “Unit” when adding a new property survey is now optional.

When editing the ticket parameters, it is possible to specify the party responsible for the payment, indicating whether it should be the tenant or the manager (a person according to the Acceptance matrix). Editing the cost is possible until it is approved. Changes can also be made from the mobile

Performing property surveys has become even more flexible. You can now add a signature when approving an inspection from the desktop version. This means that the entire process can be done using the mobile app, or if needed, entirely through the browser version on a computer.

The list of meters in the Settlements module has been updated with a new column displaying the serial number of the meter. It is also possible to sort meters by this column.

In the changelog archive, the tenant will see notifications about new features in Singu Tenant App that was published after the account creation date.

If no information has yet been published, e.g., in the “My building” card to which Tenant has access, the module will be not visible to the user. If information pages have been completed for only some of the buildings available to the tenant, the remaining buildings pages will display

The "Responsible" column in the inspection list has been expanded to display the external service company name next to the user's name who is responsible for the inspection. It helps to faster check which company performs a particular inspection and display additional information about that company, such as

The way of assigning to categories in the Responsibility Matrix has been improved. From now on it is faster to add or edit at the same time: • Multiple complexes or groups of complexes • One or more system categories • The responsible person, several people or department This modification makes it more

We have added the ability to sort by name, category, date, and author to the list of quick reports. The list has been divided into pages to be displayed in a more readable way. The report search process has become faster and more precise.

We have added the new column - property address to the list of Inspection Definitions and Tickets. It will improve the searching process in cases when properties have the same building name. This is also helpful for vendors to know an address to go to.

The list of entries and exits on the Security Desk can be restricted to the selected reception only. Until now, in case there were several gates in the park, the security personnel could see the entries from all the gates on one interface. From now on, it is possible to

A new filter has been added to the inspection list, which allows you to only show inspections where any defect in form of related ticket was reported.

From now on, the permissions: add quick reports; edit quick reports have been combined into one, so that a user who creates a report can also edit it with just this permission added to his profile.

E-mail notification about guest arrival, which is sent to the inviter, has been extended to include information about the company name where the guest works. Thanks to this message, there is no need for additional checking of the visitor’s data.

A new filter has been added to the inspection list, which allows you to only show inspections where any defect in form of related ticket was reported.

Adding observers to a ticket is now possible while adding a new ticket, without the need for additional editing of the ticket after it has been created. This streamlines the process and allows you to quickly assign users from your company as observers.

Adding observers to a ticket in Singu Tenant App is now possible while adding a new ticket, without the need for additional editing of the ticket after it has been created. This streamlines the tenant's experience with the app and allows them to quickly assign users from the tenant's company

We have added the possibility to set payment responsibility in the mobile app through the pencil icon in ticket details. This option is based on the same permission as in the computer version, similarly, is only available until the cost has been added for approval. Choosing the option will result

From now on, it is possible to add new, start, and finish performing property survey directly from the Mobile App. Creating a property survey is as in the computer version preceded by the selection of parameters such as complex, building, tenant selection, type, checklist, etc. If the property survey is

We have added a possibility to change the equipment status collectively. This modification can be useful, for example, when equipment is sold or replaced with new equipment. From now on, after choosing selected equipment you can change their status with one click and select the appropriate one from the dropdown

From now on, you can create your account in Singu Tenant App on your own to always have important contacts, building information, and news at your fingertips. This modification will help in building an even bigger tenant community. The account creation interface is simple, requiring your basic personal information along

The ability to add/edit equipment has been added to the mobile application. The advantage of this modification is also the ability to add equipment without Internet access (data synchronization required afterwards).

We have added the possibility of signing visits in the mobile version of the app. The persons performing them, can add their own signature to the visit, thus certifying that they performed such a visit. This makes the visit confirmation clear and transparent.

From now on, inspection times and the end date will also be visible on the mobile version of the app. It provides faster and easier access to relevant information without having to check it in the browser version on your computer.

Office Manager - a tenant with the appropriate permission, from now on has access to the full list of registered users, including their data: email, name and surname, role, as well as has access to information on whether the account has been active or blocked. The application also provides many

From now on, tenants can create their own account in Singu Tenant App to always have important contacts, building information and news at their fingertips. This modification will help in building an engaged community of tenants. The account creation interface is extremely simple, requiring basic tenant personal information along with

We have improved the way vehicle entries are handled when the security staff from one place manages different locations. From now on the notification of an arrived vehicle will not disappear if the view is switched to entries from another location (e.g. another gate within the same park). Thus,

From now on, in the e-mail notifications regarding tickets there will also be information about the person responsible. The field will be displayed in situations when the user has been added to: • Ticket observers • Ticket coordinators • Ticket observers with acceptance option • Or the cost added to the ticket has been

In the applications settings, we added the ability to enter the e-mail address to which audit notifications will be sent. An e-mail will be sent to the e-mail address from the settings in the case of the following permission changes: • Granting a role • Deleting a role • Adding a permission for

The Property Survey module has been extended with the possibility of marking the location on the building plan when adding a note or a problem. This modification will make it possible to precisely indicate the location of any defects, e.g., especially in places that are difficult to find. Additionally,

From now on, it is possible to add double signatures in the mobile app, both when changing the ticket/inspection status from "Open" to "Done" and when changing it later to "Closed". This modification will allow adding signatures of, for example, both a technician

We improved how the tree of categories and subcategories is displayed. From now on their selection, has become more intuitive thanks to the visual changes.

The News module will be extended with the possibility of adding graphics or photos. Thanks to this, the News module will become more attractive, allowing you to send tenants interesting information, such as invitations to events or other messages with graphics. Access to the News with the added file will

This module is created to empower tenants to get to know and form connections with other tenants and companies. Filling information about the company such as a description, logo, or link to the website will be possible when adding or editing a company by users with appropriate permissions. It is

Singu Tenant App will be extended with a new fully customizable module, that will allow tenants to quickly access building plans, nearby restaurants, services, public transport information, and even coupons with discounts for tenants. This modification will make tenants even more involved in building the community. Occupiers could also download

From now on, the "Finance" filter on the Tickets list will be visible only to selected users who have the appropriate permissions enabling them to accept costs.

If you like our app, from now on you can easily share your opinion and rate our App on the App Store and Google Play directly from Singu FM App.

The "History" tab in the equipment details has been expanded with a new column presenting the equipment downtime. Downtime of equipment concern ticket to which the device was added. There is also a possibility to filter by the tickets, in which given equipment had downtime. Thanks to the

Orders will be automatically closed when GRN with all the parts from the order will be added to the system. Requisitions will disappear from the list when the amount requested in the requisition gets transferred to newly created order.

A new field has been added when creating the Orders and GRN, where it is possible to enter the Subcontractor from the external services list. Also a Subcontractor column has been added to the list of documents and transactions in the Warehouse module. From now on it is possible to

Tasks marked as ‘Not applicable’ in the original definition in Property Survey will remain marked as ‘Not applicable’ in duplicated surveys. The system will remember the decision made in original survey allowing to execute the survey way quicker.

We have added a new column "Planned end date" to the Property Survey. This makes it possible to prioritize property surveys.

An additional confirmation has been added when entering the same tax number during new company registration or editing an existing one. If a tenant with the same tax number is already added to the system, a notification will appear to proceed. This change will help avoid any duplication of tax

We have added a new permission that allows selected users to create inspection definitions. Until now, this permission allowed users to both create and edit them. From now on, it is possible to separate users into those who can only create definitions and those who can perform inspections within the

The "Search" button is now visible in all filters in the ticket list, including the Finance tab.

The tenant landing page is now displayed depending on what features are available for specific tenants. The homepage screens have been individually adjusted for tenants.

The Equipment module has been extended to allow filtering by selected equipment attributes. The selection is available from the 'Other' tab, containing a full drop-down list with attributes.

We have added an option to assign ticket forms to groups of complexes. It is useful especially when the implementation includes a large number of properties. The modification allows you to add groups of complexes to the ticket form. The form editing screen has been expanded to include an additional

Managing ticket categories (previously known as the System/Subsystem Tree) has been simplified. Singu FM Administrators can easier and faster add new categories, subcategories and reorder them.

We are introducing a color change in Singu Tenant App to improve the user experience of the system. A darker blue tone on buttons, icons, headings, for example, on the ticket list, improves readability and makes the app even more intuitive to use.

When selecting a time, for example, in the pre-registration or reservation form lists in Singu Tenant App, it is no longer necessary to confirm the selection with the "OK" button. All you have to do is click on a specific hour or type the time range without any

The list of users in the Tenants/Customers details has been extended with the ability to display labels for a given type of users e.g., Facility Manager, Property Manager, or Subcontractor. Grouping users by personalized labels offers various benefits, for example, it enables to send a message to the

There has been a change to the way the list of tickets is exported to an XLS file. From now on, the generated Excel will contain all columns - regardless of which ones are currently set as visible in Singu FM. Previously, this report has not included hidden columns by

The modification relates to a change in how the building reception selection is approved in the Reception module in Singu Guestbook. In case when a building has just one reception desk, the selection will be confirmed automatically after clicking on a building picture from the list. If more than one

It is now easier to spot closed tickets or other inactive items in Singu Tenant App ticket list, inspections or equipment list. This is all thanks to displaying them in gray, making it easy to identify which tickets are closed and which are still open.

For tenants with access to inspections list in Singu Tenant App, there has been added a new option allowing them to quickly select all items from the list by clicking on one checkbox on the top of the list. When generating a report off all the inspections, you no longer

There has been added a new filter to the list of tickets in the mobile version of Singu FM, allowing you to filter tickets by the ticket type.

The e-mail notification has been extended with additional information about the ticket type so that you can already know the nature of the ticket at this stage.

It is possible now to duplicate the inspection definition immediately after it is created. You don’t have to generate inspections within the inspection definition to duplicate the definition.

The way of searching for locations in the list has been improved and from now on they can be found regardless of the size of the letters typed. This will make it easier for those who manage locations to find what they are looking for.

The visits have been enhanced with assigning an external service to a particular visit action. This modification will allow you to specify a list of actions which will be adjusted to the specificity of a given service. The Singu FM user assigned to an external service while adding a visit,

We have added a separate permission for the equipment template export/import feature, which from now on can be active only for selected users of the app. A person with the granted permission (Import Export Asset Template) will be able to download the equipment import template for a given building

Rating of tickets and building services has been extended with the possibility of additional questions appearing depending on the user's rating. This modification will allow for more precise feedback from Singu users. For low ratings (from one to three stars), the user will be asked to elaborate more on what

Navigation in the documents module in the tenant application has been improved by adding breadcrumbs. At the top of the screen, tenants can now see the exact location of the file (the main folder and/or subfolders). This modification allows for more convenient navigation and faster access to files.

Singu Tenant App has been enhanced with a new module that allows tenants to add reservations based on an intuitive form, view a list of booked resources, reservation history, and even access rates, for paid reservations.

We have added restrictions on the ability to edit turnovers in the Singu Tenant App. From now on, tenants can only edit turnovers from the previous and current month.

Selected tenants of shopping centers can now instantly understand their turnover-based rents in a comprehensive and consolidated way. They gained the possibility of mobile reporting of their turnover, so that leases are properly calculated.

A new application setting allows the application administrators to specify the default type of notification of work that will appear when filling out a form for a tenant.

The user import template has been extended to include an additional column with the ability to select the department to which the user will be assigned. This modification makes the process of adding application users more efficient, without having to manually edit the section in settings later.

We also have added a new setting available at the inspection definition level. It allows to automatically extend the inspection definition by another cycle after the last inspection is closed. For example: if the cycle length is one week, then after the last inspection is closed, the inspection definition will

Singu FM has been integrated with additional IoT sensors that can collect even more information about the building's condition. Multifunctional sensors, e.g. for environment, people presence, or indoor air quality control can be used practically in a fast and automated way to monitor, for example: • The usage levels of

Guest entries that have been pre-booked will now be displayed in the reception list based on the date of registration at the facility, rather than the date of their pre-registration. This will make sorting visitor entry information more intuitive.

Vehicle entries that have been pre-booked will now be displayed in the reception list based on the date of registration at the facility, rather than the date of their pre-registration. This will make sorting vehicle entry information more intuitive.

Last month, the security desk and the reception desk list were enhanced with the ability to preview a captured license plate photo of a vehicle by the LPR camera. From now on, this functionality is further enhanced to include the ability to view license plate images for vehicles with a

As a result of the possibility to detect the vehicle type (passenger car/delivery truck), we added the possibility to define the maximum number of trucks in the facility. Until now, such a limit applied only to passenger cars. In case of exceeding the allowed number of vehicles or a

Thanks to the installed laser sensors, it will be possible to quickly determine vehicle type as it enters the facility. The emitted infrared beam will quickly verify the height of the entering car, consequently, the Singu SSD system will assign the vehicle type, whether it is a passenger car or

The user import template has been modified and extended with the ability to assign a tenant to a selected park from the XLS file. This modification is specifically designed for Singu application administrators who can add users to the system. From now on, when importing users with the role of

If you have a question about Singu Smart Security Desk, we are here to help. Feel invited to visit our Help Center section with frequently asked questions on our brand-new Velis website and quickly find important information about Singu solutions whenever needed. Check it out: https://www.velistech.com/resources/

If you have a question about Singu Guestbook, we are here to help. Feel invited to visit our Help Center section with frequently asked questions on our brand-new Velis website and quickly find important information about Singu solutions whenever needed. Check it out: https://www.velistech.com/resources/helpcenter/overview

If you have a question about Singu FM, we are here to help. Feel invited to visit our Help Center section with frequently asked questions on our brand-new Velis website and quickly find important information about Singu solutions whenever needed. Check it out: https://www.velistech.com/resources/helpcenter/overview

The security desk interface and reception list have been enhanced to display a recorded photograph of a vehicle's license plate as it enters and exits. It will allow for additional verification of registered license plate numbers by the LPR camera. The view on the recorded license plate from the Reception

The form import template (XLS sheet downloaded from the ticket level) is now additionally protected. It will be impossible to edit or delete answers in the "Values" sheet used to select predefined answers.

A new application setting for external services has been added. From now on, when adding a note to a ticket, the external service can specify whether it should be a public note (visible to everyone within the ticket) or an internal note (a note that cannot be accessed by the

We have introduced several changes in the parameter management settings in the equipment details. One of them refers to the automatic creation of a ticket with the equipment name and the name of the parameter that was exceeded. Consquently, you will not miss any exceeded maximum value of a given

The widget displaying parameter readings has been expanded to allow filtering and additional settings to be selected. In the widget's settings, it is possible to choose the parameter, time range, and equipment (one or more) for which you want to display parameter readings. As a result, such a configured widget

A new permission has been added that enables access to all labels in the Singu FM platform. From now on, a user with such permission has visibility to all labels, also including those added by others. This permission allows viewing these labels on the list, as well as to assign

We have made several modifications regarding the confirmation of evacuation by tenants. As part of this modification, we improved the generation of evacuation protocols for the tenants and added a possibility to create reports through an evacuation report template. These changes will allow for safe and digital archiving of data

From now on, a user with the required permission in Singu FM will be able to go from previewing mode of the quick Report to its editing in SQL.

We have introduced new permission that allows to display or hide a user from the list of observers. Regardless of the assigned role, a user with disabled permission will not be displayed on the list, and therefore will not be able to become an observer of the ticket.

The interface of Singu FM has been modified to use a web-based version on mobile devices in an even more convenient way. The modified look of the application improves the display of the list of tickets, inspections, inspection definitions, and more.

The inspections module in the mobile Singu FM application has been extended with the inspection task type allowing you to register the attached file. Moreover, the uploaded files in the checklists will be saved as attachments added in the ticket note.

Importing equipment to the BIM model has been extended by the possibility to filter equipment by category. Devices grouping by assigned categories will enable to limit of the result list with devices to be imported. The introduced change will improve work with the BIM model and simplify the import of

One of the last updates for Singu FM was displaying of user avatars in even more places of the application, for example, on the ticket list. Now, if the user has not uploaded an avatar, the system will automatically generate an icon with his initials. The list of avatars with

From now, after choosing the equipment’s parameter to add, you will see the equipment name on the parameter input screen. This modification for the mobile version of Singu FM will prevent possible errors when entering parameter values during inspections with multiple devices.

For improved readability of the Singu FM interface, the contrast of pagination and filter groups has been increased. Thanks to updated colors, lists and buttons have become more visible.

Printing the inspection report has been extended with the option to download added attachments. After selecting the new checkbox, it will be possible to download the .zip file with the merged PDF report and ticket attachments. This modification will allow faster access to files added in the tickets, without the

The ticket reports have been extended with the possibility to include photos added as attachments in the ticket notes.

The filtering of external services on the ticket list has been improved, allowing for faster and more convenient searching. The list with all services has been replaced by a specific list with the results displayed after entering the full name of the service or only its parts. It is particularly

Access to NFC tag scanning has become even faster thanks to the possibility of scanning without the need to assign NFC tags to particular equipment or inspection. Consequently, NFC tags can now be used as checkpoints similarly to beacon sensors. For mobile devices with the iOS system, the main application

The Singu FM application is changing for the better. Along with the refreshed look, introducing several changes to make your work with Singu FM even simpler, faster, and more intuitive. The main change in the new version is a new look of the main navigation, list view, and placing of

Thanks to the new permission, users with the role of a tenant are now able to edit vehicle entries concerning their company. By clicking on the pencil icon, the tenant can add the driver's name and surname and complete the field with additional notes.

Having quick access to the latest ticket and inspection updates is crucial that is why now, after clicking the link in the e-mail notification, you will be automatically directed to the related ticket or inspection in the mobile app. This feature is now also available on iOS devices.

There has been added a new permission to hide the Acceptance tab in the ticket details for internal users of the application. This modification allows limiting the visibility of this tab if the acceptance decision must be made by people assigned in the acceptance matrix. The existing functionality will not

From now on, once all inspections scheduled for the same week have been completed, the color of the cell in the annual report will change according to the new statuses. For example, if all inspections for a given week are completed on time, the cell will change color to green.

Several changes has been introduced to ensure better control over issuing of resources. The resource mode, from the Guestbook module, is extended with new columns, e.g., informing about the planned return of resource date. There is also be a possibility of adding notes to the resources and placing a

The fixed passes details has been enhanced with the option of adding comments. As a result, the added notes are additionally displayed in a new column in the list of fixed passes.

The list of filters on the inspections list has been extended by the possibility to filter by a specific building.

The list of visits has been extended by the possibility to filter them by time range. This allows for more efficient searching for technicians' visits who work at different hours of the day.

You are able to change your ticket status to "New Request" again, regardless of the ticket status you have selected previously (even if the ticket status has been set to open).

This modification includes the following changes: • The Observer tab has been deleted. • The way how the data is displayed on the Acceptance tab has changed. Since now, this module is displayed as the Acceptance Matrix and can be found in the Main Menu  Master Data  Tickets. • The Acceptance Matrix works

The equipment that has been assigned to a ticket will be now automatically added to the linked ticket form. This will make it easier to work with linked tickets where equipment has already been added.

Manually added vehicle entries are now visible on the security interface, additionally marked with a keyboard icon. Before, the vehicle registration number entered manually by the security guard was only displayed in the reception module.

Helpdesk ticket and the inspection details are enhanced with the possibility to edit the visit parameters. So far, adding a visit was possible only in the desktop version of Singu FM.

Additional notes added to the inspection definition are now also displayed in the mobile version of Singu FM. It is especially useful for technicians who will have instant access to the most important information when carrying out inspections.

From now on, the Ticket Report List will be re-named as the Forms List. When creating a form, it will be possible to choose either a Ticket Form or an Acceptance Form. Additionally, an "i" icon will be added, suggesting you when a given form type should be

The possibility of restarting cost acceptance will be blocked if no users responsible for cost acceptance are added to the acceptance matrix. In such a situation, an appropriate message will appear, informing that there is currently nobody to accept the cost.

The BIM module, integrated with Singu FM, has been extended with the possibility of adding tickets related to the equipment displayed on the 3D model. Just click on the selected device to see its details or add a ticket with automatically completed basic information about the selected device. This will

On the helpdesk ticket list in the “Acceptance” filter a new option has been added to the dropdown list: “Not required”. It displays tickets with cost that did not require approval. Such tickets are additionally marked with a grey icon, informing that the cost was accepted automatically. The icon is

The annual report has been updated with the possibility of displaying several inspections within the same week. Information about multiple inspections during a given week is marked with a new cell color. Additionally, when hovering the mouse over a selected week in the annual report, a list of inspections together

The inspection report generated in the desktop version of Singu FM automatically includes now the completed date when a digital signature is added in the mobile application after changing the inspection status to completed or closed.

Once all the tasks assigned to the equipment in the inspection have been completed, the equipment is now marked with an additional green icon. Performing of the inspections became more transparent, especially in case of a large number of added equipment. In a clear and simple way, the technicians performing

The inspection details are extended with the possibility to display more than one building if multiple buildings are assigned.

There has been added the ability to duplicate inspection definitions for multiple complexes simultaneously. By duplicating such a definition, there is an option to indicate multiple complexes together with the building complexes and locations assigned to them. Other data/parameters/tasks will be assigned to a duplicated definition.

Displaying of the equipment's parameters/ attributes is now in alphabetical or numerical order. This change also applies to a group of parameters/attributes. Additionally, the parameter or attribute can be activated or deactivated, consequently it will no longer be visible in the list.

QR codes from visitors' mobile invitations have been integrated with lifts equipped with card readers. Thanks to the pre-registration process and extensions of the QR code attached to a visitor’s mobile invitation, the lift already knows which floor the passenger is traveling to. Consequently, there is no need to

There has been added the possibility to generate the equipment inspections based on its work hours. To do so, register consumption option should be turned on in the equipment card details. Besides, it is necessary to indicate initial readout, unit, initial state, interval between inspections and end of exploitation. Based

The inspection list in the mobile version of Singu FM has been updated with the ability to filter by the inspection type.

The dashboard has been extended with the possibility to go directly from selected widgets to filtered ticket lists. By clicking on the values from the chart, e.g. showing the tickets of a selected tenant, you will be redirected to the automatically filtered tickets list, in this case, by the

Entering vehicle registration numbers in the security interface has become more convenient due to automatic changing small letters into capital ones. From now on, no matter whether the security staff completes the field with small letters or not, the system will automatically change them into capital letters to guarantee the

To protect personal data and meet the requirement to inform users about how cookies are used, we have introduced changes that allow you to such information and a link to the privacy policy in the invitation sent to guests. These changes only apply to the invitation displayed in the browser.

The next new privilege added to Singu FM is the ability to hide selected users from the list of owners when creating a new ticket. So far, all persons assigned to complexes were visible in the list. Added permission enables to hide those users who need to have access to

Building details has been extended with the new section informing about the type of real estate. You can quickly determine what type of building it is, e.g., Office, Retail, Industrial, Hospitality, or Education. A new permission must be turned on (Building types edit).

The ticket has been enhanced with a possibility to import tickets by using the XLS template. After downloading a template to import tickets for a selected building, it is necessary to fill in the missing data - the same fields to fill in as when creating a new ticket in

It has been added the possibility to search for equipment by its inventory number when creating a new ticket. The inventory number is displayed in the equipment search window upon opening the Basic filter button.

In the case of the ticket reactivation, previously added owner and/or external service ratings will be deleted. As a result, after reopening the ticket, a new rating request is sent.

When trying to enter an incorrect meter status with the mobile application, the user will be informed about it and asked to confirm by a message displayed on the screen. This modification will help to increase the accuracy of the meter readings of water, electricity, and gas levels. The message

Ticket and inspection details in the mobile version of Singu FM have been extended with the information about the address of the building. In the case of inspections definition, where more than one building is indicated, only the address from the first building will be displayed. If the building address

The way how inspections are displayed in the mobile Singu FM app has been improved. From now on, those inspections whose deadline is the closest will be displayed first.

When delegating the inspection, an additional checkbox with adding to observers is available. In this way, the person responsible for the inspection is automatically added as an observer when delegating the inspection (changing the person responsible or delegating the inspection to the department). This improvement allows to quickly become an

It is now possible to remove inspections from the inspection definition as long automatic adding observers in the inspections after the workflow rule is applied is the only change. Consequently, the user will be able to make changes to the inspection definition, e.g. add new equipment or tasks, which

In addition to the date, there is also now a printout time of the inspection report. This information is added at the bottom of the page, next to the print date.

By adding a new application setting, it is now possible to block the option to generate inspection reports as long as the inspection has a status other than "Closed". After activating the setting, the user will be able to generate the protocol only in already performed inspections, with

From now on, the system (category) in the equipment search engine is set by default according to the system selected in the inspection definition. This modification makes it easier to search for and add devices when creating new inspection definitions.

The redesigned Security Desk interface has been extended with a dashboard presenting detailed information on the last vehicles' entries and exits. The dashboard is located in the "Recent Activities" tab. Next to it there is a possibility of searching for vehicles by their registration number. The method of

It is now possible to add and display additional notes in the inspection report (required to enable the appropriate application setting). These notes appear at the top of the report below the main inspection information. Adding comments is user-friendly thanks to modified edit box in the inspection definition.

With the new setting turned on, you can determine whether a modified ticket form will be sent as a PDF attachment via email or not. Thus, it is possible to open the form directly via e-mail without having to log in to the application. In a convenient way, the person

From now on, it is possible to add labels not only on the ticket list, but also for users. You can quickly send the news to a specific group of users according to assigned labels, for example, by a function they perform. Additionally, the modification enables you to filter users

Singu SSD has been extended with the ability to switch between different locations through the Security Desk interface. It is a next step to the full automation of parks, allowing to manage them from a central location. This modification is particularly useful for those security staff who manage vehicle traffic

IoT sensors ensure constant measuring of device parameters and enable the automatic adding of multiple readings, which guarantees correct readings. That is why Singu FM has been extended with the possibility to read the equipment parameters through the IoT sensors. There is a new "Manage" button added to

We have modified how certain types of questions that are not supported by the mobile application are displayed in the ticket form. The mobile version of Singu FM does not allow you to add a numerical answer, attach a file or a photo. Therefore, these types of questions in the

In the mobile version, a section with buildings assigned to the inspection has been added to the inspection list. If more than one building has been assigned to an inspection definition, it will appear separated by a comma below the inspection.

Before, equipment during inspections has only been identified by its name and serial number. Consequently, it might have been difficult to identify the equipment, especially when the device's serial number and its name were the same for many devices on the list. The modification allows displaying the inventory number below

From now on, the exclamation mark icon in the inspections list additionally appears after adding a note to the numerical task in the inspection. Before, this icon was only displayed when a related ticket has been added to the inspection. This modification allows you to quickly identify those inspections that

To ensure even more comfortable work with the mobile version of Singu FM, we have added several changes regarding the interface of the mobile application. The first one limits displaying the "More" button while browsing through some of the lists, e.g. list of tickets, complexes or inspections.

From now on, if there is no data for the selected filters during the quick report generation (complex, building, time interval), a new message will be displayed to inform you about it.

The list of tickets are now extended with the possibility to display the tickets with an added cost to accept. The acceptance status is indicated by an appropriate icon visible in the Status column. This will make it easier to display those tickets to which a cost to accept has

To improve finding the equipment while adding a new ticket, we have been added a column that includes the equipment inventory number. Since sometimes both the equipment itself and equipment serial numbers are similar or even the same, there might have been problems with choosing the right one. Changing the

There has been added an additional filter "Inspection status" to the generated annual report. This modification lets you display in this report any selected inspections according to different statuses, e.g. completed, planned, in progress, overdue or created out of schedule. The filter will contain statuses according to

Another new application setting is the ability to specify the visibility of notes generated from the e-mail. It will be possible to determine whether the note, which is automatically added to the ticket as an e-mail response to the ticket, will be internal or public. So far, such a note

We've added a new setting to specify how often the Helpdesk will automatically refresh. You can also deactivate the refreshing of this list. This modification can be especially helpful for those users who need more time when working with the Helpdesk list, e.g., to select a specific ticket and

The Reservation module has been extended with some new modifications. The first one makes it easier to access the calendar. The calendar icon is added to the reservation list in the Real Estate module. Additionally, it is possible to add a note in the reservation, if its parameters have not

During the visitor's pre-booking, the employee is now able to also indicate whether it is a maintenance visit or not. In case of the maintenance visit, the host needs to mark the new checkbox “Repairman” when prebooking the visit. Consequently, a text box will appear allowing you to enter the

To improve communication between the reception, host, and guests, we have added a new setting in the building card. It allows the reception staff to send a notification to the host about the arrival of a guest. Sending the email notification is possible if the guest is registered manually at

There has been added a new option to hide daily and weekly inspections in the overview list filter. Now hiding these inspections is faster. Consequently, it is easier to find other inspections that are carried out less frequently, e.g. monthly, quarterly or annual inspections, and which may require prior

Each time the ticket's survey is edited, a note with a PDF file will be added, informing that the survey has been edited. In this case, the author of the note is the user who edited the survey. The PDF file contains a list of survey questions with previous versions

There has been added new permission in the application to create news directly from the ticket card. The "Send news" button appears only in those tickets in which a tenant has been selected. After clicking on this button, the user is automatically redirected to the news creation page,

From now on, it is possible to add equipment parameters from the inspection level. It is super easy to click back and forth between the main inspections’ view and parameters tab in edit mode. Just click on any device from the list to be automatically redirected to the tab with

From now on, adding notes in the Singu FM mobile app has become even faster and more convenient thanks to the voice notes. When adding a new ticket, simply click on the microphone icon and record your voice. The audio file will be added to your ticket and can also

The mobile version of Singu FM has been extended with the possibility to fill in the form while creating a new ticket. After selecting a ticket type with previously added form, you will be able to fill it out by clicking on a new button. There has also been added

If a fixed pass for a tenant has been ordered but not activated yet, the pending driver will be able to enter the park using LPR technology by that time.

From now on, it is possible to evaluate the efficiency status of any equipment in the inspection via a mobile app regardless of how many devices have been assigned to the inspection.

It is now possible to deactivate the questions and answers that were added to some tickets. Deactivated questions or answers will still be visible in the tickets that were used in the survey before the deactivation date. However, once a ticket has been created and the selected question/answer is

The Dashboard has been extended with a new widget presenting the number of CAPEX tickets of a given type, presenting both open and closed CAPEX tickets. Additionally, they will be divided into coordinators who deal with the tickets.

From now on, after adding the news, all the complexes names to which the news relates are displayed in the email body.

There has been added an option to add a comment in case of rejecting the cost. This comment is visible in the acceptance tab and is added as a note in the ticket. Adding a comment is also possible via email, without the need to log in to the application,

The generated survey report has been extended with a new column - sections. This report can be generated to the Excel file in the Survey module by clicking on the XSL Export button.

The report from Mailings has been improved and now it does show also categories. There has been add the section name as the first column in the survey Excel export.

From now on, if more than one observer is added to a ticket, their names will be collected in a single note. Previously, after adding several observers to the ticket, each of them was added in a separate note. It is necessary to enable a workflow rule.

An e-mail overdue tickets reminder has been extended by a new column informing about the building where the ticket was added.

The bookmarks on the top panel have been modified. Now they look better and are even more customizable by adding the possibility to change the display order. To change the order simply drag and drop a specific bookmark. Bookmarks are a great way to quickly access any place in the

If the system is selected first when adding a new ticket, the list of equipment will be automatically filtered according to the selected building and system.

The list of buildings and units in the company details have been sorted alphabetically. This modification allows you to find a building or a specific unit within the building faster and more conveniently.

Not only the changes visible at first glance are important, but also those deeply happening in the Singu mechanism. We better structured the links between the different selection fields in the new ticket form to make adding a new ticket even smoother and error-free.

There has been added an option to filter Helpdesk tickets by the external number.

The fields for new readings do not have the previous value entered. This modification allows to write only those readings in which the value will be entered. The changes are introduced both in a desktop and mobile version.

E-mail notification informing about the upcoming inspections has been extended by an additional column, which indicates in which building they are going to be performed.

The label name in the sidebar of the Singu FM application has been changed from "Projects" to "Project tickets".

From now it is possible to hide the ticket status lice in case when the user is not able to change the status (when the special privilege is turned off). This modification was previously implemented in the inspection status line.

From now on, the definition list presents weekly and daily inspections by default. Previously it was necessary to turn on the checkbox "See also weekly and daily" from the Inspection definitions list.

There has been added a possibility to import equipment directly from the BIM model. Besides, Singu FM shows the exact location of the device on the 3D from the device card level.

There has been added a status line in the inspections module which helps to quickly notify about the inspection status, similar to the status line in helpdesk tickets.

The pre-booking invitation has been enhanced with an avatar of the host along with his name and surname. This information is only displayed in invitations if it has been previously entered. In addition, host data can be downloaded as a business card in vcf format and added to contacts to

There has been added the ability to accept the cost by one person in the group. Once a group has been set up, one person in the group is now able to accept or reject the cost for the whole group. This cost will be considered as accepted/rejected by

In the list of inspection definitions, there has been added a the possibility of filtering the list by definition type.

The alert after saving the checklist tasks has been divided into two separate notifications. The green one informs about saving the task, the yellow one reminds about the need to modify the checklist in the inspection definition. This message will not disappear until the user closes it. It will prevent

While adding a new ticket to general contractor, it will is possible to indicate the location on the plan. Until now, the location was possible to indicate after the ticket to general contractor had been created.

In the mobile version of Singu FM, there will be added a possibility of assigning a device to a ticket using the QR code search. In the device list in the ticket, based on the scanned QR code, the searched device can be added to the ticket with one click.

In case when the user is not be able to add inspections in the inspection definition, this button is now grayed out to visually inform the user, that it is not possible to add inspections. Additionally, after clicking the ‘Add inspections’ button, the following information will be displayed: “Modify cycle

From now on, after clicking on an added pin on the plan, you will see not only the number of the ticket with its name but also the owner and a person responsible for the ticket. The direction of the report is clearly indicated by the added arrows icon. Additionally,

The mobile version of Singu FM has been modified to quickly create a ticket directly from the device card. In the device tab, there has been added a new ticket icon. After clicking on it, the user will be moved directly to adding a new ticket with automatically completed elements

In the desktop version of Singu FM, there has been added the task removal confirmation button after clicking the bin icon in the checklist and the task tab in the inspection definition preventing from accidentally deleting.

Searching for the inspection is now possible by its number, the same as in the ticket list. Simply enter the inspection number in the main search box and find it quickly without the need to enter the subject.

There has been added a new "Resource types" dictionary. It’s especially useful when there are many resources added to Singu FM. From now on, it is possible to limit them by types, so that while creating a new resource reservation there are fewer items in the drop-down

A separate privilege (Inspection/ChecklistNoComplex) has been added. In case this permission is disabled, it is required to enter at least one complex while adding or editing a checklist. Previously, each user with access to the checklist (Inspection/ChecklistAccess) could create a checklist not assigned to the complex. Such checklists

After saving or adding a task on the checklist, a modified message appears - “Task saved. Consider applying the same changes to the respective inspection definitions”. The modified notification more precisely informs that the changes in the checklist will not result in automatic editing of the checklist in the inspection

The Security desk interface in the Singu Smart Security Desk application is redesigned to make it easier to select a building and the reception. The existing building drop-down is replaced with photos of the complexes and their names so that security staff can choose the right building and the reception

There has been added a confirm button in the Singu FM mobile app when removing an NFC. This modification allows preventing from accidental deleting of the previously added tag.

This modification limits the visibility of the definition list. When the permission 'Other people inspection tickets access' is disabled, now inspections definitions are no longer displayed to people who are not associated with them.

Singu FM has become integrated with the ability to view the 3D model of objects in the BIM interface. This technology is widely used in planning and visualizing buildings and simplifies measurements for example of the building surface, individual rooms or its specific elements. Thanks to the 3D visualization of

The security desk in the Singu Smart Security Desk application has been extended by an additional parameter, which allows you to determine the number of displayed logotypes of tenants on the screen. This parameter should be set in the Application settings ↳ Guestbook ↳ Security desk - max tenant count and define

There has been added the possibility to change the number of rows displayed when adding equipment to inspection or helpdesk tickets, similarly to changing the number of rows on the ticket list page. From now on, it is also possible to select and add all devices displayed on one page

There has been added a new widget in the Dashboard - “List of entries distinguished by the complex” which presents only those tickets added to the chosen complex. Additionally, the tickets on the list are marked with pre-defined tags. The widget presents the number of the ticket (with the possibility

From now on, the current week in the top bar and the whole column of a given week will be highlighted from the others to make it easier to find the current week in the report.

There has been added a new action in the workflow rule - adding or removing the label. This rule allows you to automatically add a selected label to tickets. It can be useful for example to quickly differentiate between tickets added by different users.

The device card in the mobile version of Singu FM has been extended by an additional tab with its attributes and parameters. The attributes of the device can be read in the Information tab, while the device parameters have a separate tab where it is possible to add new device

The Information tab in the Devices details has been modified. Additionally, in this tab, you can add attributes and a group of custom attributes. In the Parameters tab, it is also possible to quickly add a new value of the device parameter and generate graphs based on the entered data.

There has been added a new user setting - allow to accept the cost from e-mail. If enabled, the user who receives an e-mail notification about the cost to be accepted can accept it directly from the e-mail level. In case when this setting is disabled, the user must accept/

Adding a new ticket screen has been modified by a common search engine where the responsible person is defined. From now on, a specific user, department or external service can be selected as the responsible person in one place. Previously, this selection was divided into two separate windows: Responsible person

It has been added the ability to create a ticket directly to an external service. So far, it was only possible to delegate it to the external service. This modification is available to both desktop and mobile versions. An external service can be searched both by its name and by

The device module has been extended by the possibility to define any of its attributes and parameters. It is also possible to add a group of attributes and parameters for each device of the same type, e.g. the same group of attributes can be added for air-conditioning devices. The

The cost acceptance screen presenting people whose cost approval is required became more transparent. The added timeline shows the acceptance status as well as the date and time of the cost approval. Furthermore, next to the bookmark name there is also a small icon informing about the status of the

From now on it is possible to add a tenant as an observer in the inspection. A tenant who is an observer will receive public notification of the inspection but will not be able to add observers to the inspection himself.

The absence module has been modified by the possibility of establishing a substitution by an external service employee. From now on it can be a person within his/her own external service. So far, an external service employee, while adding an absence, has not been able to indicate a substitute

The timeout limitation for the gift icon informing about new features and modifications (changelog) in the Singu apps has been removed. From now on, the icon with the red notification is visible until the message is read. Consequently, you will not miss any modification or added new functionality in the

The Singu FM application has been upgraded with a new filtering interface for complexes. From now on, complexes are displayed in a clear way according to the groups created by the user. Activation of filtering results in presenting only the data concerning the complex selected in the filter in the

If the ticket status is changed to 'suspended', from now on it is also required to enter the date until the ticket status is supposed to be suspended. After that date, the ticket will be automatically returned on the list of active tickets.

A new parameter has been added to the generated report: Date of resolution:. This date appears when the ticket is closed.

The list of complexes and a list of buildings have been modified and become even more useful by adding additional columns, new filters, and photos of complexes. From now on, it is also possible to quickly sort the list of complexes by, for example, its name and sort the list

External services responsible for a given ticket have gained the possibility to delegate the ticket to the department. So far, when a given external service wanted to internally delegate a ticket to a given company, it was only possible to delegate it to a specific person. Now external services can

From now on, due to privacy reasons, the building plan can be optionally assigned to a selected tenant. Consequently, the building plan will not be visible to other tenants from the same building.

From now on it is possible to print reports not only from open but also from closed tickets. After selecting any tickets on the list with one button it is possible to generate a file with a ready-to-print report.

The ticket screen has been extended by a progress line which clearly informs the user about the progress of the ticket. Additionally, the progress line makes changing the ticket status easier and faster. All you need to do is simply click on a given element of the line to change

From now on, all clickable elements in the system have become more visible due to changed color from gray to blue. This is particularly noticeable in some complex lists such as the list of notifications, buildings or external services.

From now on, NFC technology in the mobile version of Singu FM is supported not only by Android devices but it also is available to iPhone users. Thanks to the integration with NFC tags, the process of operating, maintaining and controlling devices is automated, and searching for a given device

Singu FM mobile app has become fully compatible with iPhone X and later models so you can make better use of your workspace and fully enjoy your everyday work with Singu.

The document list has been extended by a new column showing the expiry date of the document, previously entered during adding a new file. The red colour is used to indicate the date of expired documents. With one click, it is also possible to quickly sort documents by expiry-date parameter,

The list of manufacturers has been extended by the possibility to search for a given manufacturer by full name and acronym. There has also been added pagination. From now on, browsing the list of manufacturers has become more convenient, preventing duplication of manufacturers. Master data → Warehouse → Manufacturers

The next introduced modification is added a new application setting in Singu Guestbook - "Do not remove temporary employees' personal data from the list of entrances". Enabling this setting is particularly useful if when Health & Safety training is obligatory before entering the building. From now on, when

There has been also added a new parameter in the mobile version of Singu FM that specifies the maximum number of complexes to choose from. It is needed to activate a new setting in the application "Maximum number selected complexes in mobile app " in the Buildings card. Admin

A new UX modification made data synchronization messages more readable. When you switch to online mode in the application, offline changes are automatically done and disappear from the list.

There has been added a new column with a duration of the visit to the generated list of visit report in .xls.

Users who have a special privilege to edit a ticket can now also change the ticket type via a mobile application. All they have to do is to edit the ticket in the mobile application and select the ticket type.

The reception screen with visitors entries list is now able to display the phone number column, no matter whether you have configured SMS API/Amazon services or not.