• 01 Mar

    ESG Reporting – Proportion of Waste by Disposal Route (%)

    Posted By Velis | last_release
    We have added a new report to the ESG reporting system that provides a breakdown of waste generated across an entire company, building or complex. When adding waste, it is possible to specify the method of disposal, e.g. recycling, landfill, incineration or reuse. The report shows the percentage distribution
  • 01 Mar

    ESG Reporting – Waste Category (Non-hazardous/Hazardous)

    Posted By Velis | last_release
    The existing report on total waste generated now shows how many tonnes of waste is hazardous and non-hazardous. All this is to comply with various certifications like GRESB and non-financial reporting. You can filter the data by building, complex, interval and easily compare data.
  • 01 Mar

    ESG Reporting – Water All Usage

    Posted By Velis | last_release
    We are adding a new report to the ESG reporting system that presents all water usage. You can view it in an either simplified or detailed form. In the first case, the report summarizes the overall water consumption for the entire building. A detailed description of the report depends on
  • 01 Mar

    New Widget with Perks and Deals

    Posted By Velis | last_release
    A widget with the latest discounts is now displayed on the Singu Tenant App dashboard. It is active only when the user has any active coupons. A single click will reveal additional details about the perks and deals, such as its duration, description, or how many people have added it
  • 01 Mar

    Changing the Complex for Equipment

    Posted By Velis | last_release
    Singu FM now allows you to change the complex assigned to equipment. This allows you to keep track of equipment as it moves from one complex to another. By doing this, you will always be aware of equipment history since it was first used.
  • 01 Mar

    Facelifting Complex Selection in Singu FM Mobile App

    Posted By Velis | last_release
    The Singu FM mobile app now features a refreshed complex selection screen with visible images, which is much more appealing to users.
  • 01 Mar

    Facelifting of the Contact List in the Singu FM Mobile App

    Posted By Velis | last_release
    We also updated look of the contact list this month.
  • 01 Mar

    Deactivation of Ticket Types

    Posted By Velis | last_release
    You can now deactivate ticket types in the interface. Additionally, deactivated ticket types will not appear in the indicated areas.
  • 01 Mar

    Notification Management

    Posted By Velis | last_release
    Singu FM allows you to monitor all the changes that are important to you in real-time. Thanks to automatically sent email notifications, you won't miss any important updates. However, when you work intensively throughout the day, the number of these notifications can be overwhelming. That's why we've introduced a new
  • 01 Mar

    Manufacturer Import Template

    Posted By Velis | last_release
    From now on, adding new equipment manufacturers through the equipment import template is faster and easier. In the Equipment module, after selecting a building, download the XLS template.
  • 01 Mar

    Budget Widgets

    Posted By Velis | last_release
    The budget widget now displays information on the percentage of the budget already used. Additionally, upon entering the widget edit mode, you have the option to select any currency available within the given instance.
  • 01 Mar

    Adding Signatures to the Protocol

    Posted By Velis | last_release
    Users can now add a signature to the protocol in the browser version after accepting the ticket.
  • 01 Mar

    Refreshing the Visits Lists in Real Time

    Posted By Velis | last_release
    To make using the Singu Tenant App more convenient, the visit list of vehicle entrances and visitor entrances will automatically refresh.
  • 01 Mar

    Information on Vehicle Entry Limits

    Posted By Velis | last_release
    Whenever a vehicle exceeds the specified limits of available parking spaces for a tenant, security personnel approving vehicle entrances will be informed immediately. On the list of entrances, such vehicles are marked in yellow.
  • 31 Jan

    Confirmation of Approval of Works in the Ticket

    Posted By Velis | New
    We have enabled the ability to approve works in the tickets module with a new button. The button will appear to the person approving the works if the costs have been accepted and the status has changed to "Completed". When the work is successfully approved, the status of
  • 31 Jan

    Parking Spot Booking

    Posted By Velis | New
    Parking spot booking is now possible not only for logistics facilities, but also for commercial building tenants. An intuitive interface allows occupiers to easily reserve a parking space without the permanent pass. In addition, a widget on the dashboard informs tenants of the number of available spots. This will help
  • 31 Jan

    Perks and Deals – a New Singu Tenant App Module

    Posted By Velis | New feature
    Introducing the new module of Singu Tenant App: Perks and Deals, to improve communication, increase tenant engagement, and encourage tenants to regularly use the app. This module provides faster access to current coupons, replacing plastic cards or printed leaflets with employee discounts. It is now easy to add coupons with
  • 31 Jan

    Forms in Property Surveys

    Posted By Velis | New
    In the Property Survey module, it is now easier to collect additional data not related to the technical condition of the property. The obtained information provides knowledge for property managers, for example, whether a tenant wants to increase or decrease their space or whether hazardous materials are stored on the
  • 31 Jan

    ​Less Paper, More Efficient Visitor Entries

    Posted By Velis | New
    We have added the ability to send a QR code to visitors who self-register using Singu Guestbook, reducing the printing of paper badges and replacing access cards with a fully digital approach. The QR code can be sent to the guest's email address entered during registration, or to their phone
  • 31 Jan

    Waste Report

    Posted By Velis | New
    A waste report, which collects data on the amount of waste generated in tons in a building, contributes to proper reporting and certification such as GRESB. The report will be expanded to include a breakdown of non-hazardous and hazardous wastes, as well as a new report showing the percentage distribution
  • 31 Jan

    Calculating the Carbon Footprint

    Posted By Velis | New
    The ESG reporting system in Singu FM now allows organizations to enter their carbon footprint coefficients. This enables the reporting of the amount of greenhouse gas emissions generated through the activities of the organization's individual buildings. By using coefficients from different countries, suppliers, and GHG offsets, the carbon footprint can
  • 31 Jan

    ESG Dashboard

    Posted By Velis | New
    As part of the ESG reporting system, we've created a new dashboard, which displays data, for example, on water consumption in individual buildings or in the entire complex. This widget displays total consumption for the current period (monthly, quarterly or annually), and allows comparison of data, e.g. year-over-year, which
  • 31 Jan

    N/A Response in the Inspections Module

    Posted By Velis | New
    There is a new task type in the Inspections module called "Correctness", where "Not applicable" can be selected. In this way, one checklist can be used at different locations, and "Not applicable" can be selected when building differences exsist. New task types allow for
  • 22 Dec

    Green Indication for Tickets after Adding a Note

    Posted By Velis | New
    Notes added to tickets will now be indicated by a green mark on the ticket list when they are added. This will ensure that no note in a ticket goes unnoticed. The "Last tickets notes" widget will also display this information.
  • 22 Dec

    Sorting by Equipment Status

    Posted By Velis | Improvement
    The equipment module now features a new filter for equipment status, and the equipment list now allows sorting by status. In the "Components" tab, you can also edit the inventory number of a given component.
  • 22 Dec

    Responsible Person Field in the Ticket Protocol

    Posted By Velis | Improvement
    Until now, the ticket protocol has displayed the name of a specific person in the field with the details of the person responsible for the ticket. It will now also display the name of the external service that handled the ticket. The company responsible for the ticket can be identified
  • 22 Dec

    Invoices Can Be Added to Tickets

    Posted By Velis | New
    It is now possible to add invoices to tickets. The invoice number, date, and document can now be attached to the costs card. It provides a quick, documented overview of ticket costs.
  • 22 Dec

    Events – New Module in Singu Tenant App

    Posted By Velis | Improvement
    Introducing a new module for Singu Tenant App that allows tenants to participate in events and activities held in your building or remotely. In this way, managers can build an even more connected community and increase their engagement. The occupiers will be notified of any new events by email. A
  • 22 Dec

    Electronic Signatures for Tickets/Inspections in the Desktop Version

    Posted By Velis | Improvement
    Singu FM's desktop version now supports adding digital signatures when changing ticket/inspection status to completed or closed. You can add signature from profile settings, and it will speed up the process of adding signatures to protocols. As in the mobile version, they will also appear in protocols generated as
  • 22 Dec

    Changing the Display Order of Categories in the Annual Report

    Posted By Velis | Change
    In the annual report, categories will now be displayed according to the order of the category tree in the Master Data. The categories are now listed without numbers which makes the report more readable.
  • 22 Dec

    Filtering the Annual Report by Complex Group

    Posted By Velis | New
    The annual report has been expanded to include a new filter - groups of complexes. The Singu FM application allows you to create your own group of complexes (e.g., divided by country), which can contain any number of complexes selected by the user. As a result of the new
  • 30 Nov

    Variable Name by Building Type

    Posted By Velis | Improvement
    We are adapting Singu FM to make the naming more understandable by building type and customer portfolio in order to make it suitable for different kinds of properties. With this modification, it is possible to use specific wording based on the instance portfolio, e.g. "Park" instead of
  • 30 Nov

    Building Attribute Management

    Posted By Velis | New
    To meet various ESG reporting requirements, Singu FM now includes a tab for managing building attributes. The building card is immediately updated when a new attribute is added.
  • 30 Nov

    Access to the Tickets of the Replaced Coordinator

    Posted By Velis | fm
    Substitutes who add absences to the Singu system will have access to their data, not only for tickets they are responsible for but also for tickets they coordinate.
  • 30 Nov

    Video and PDF Previews

    Posted By Velis | Improvement
    The PDF and video files can now be viewed directly in the browser in Singu FM, without having to download them. The application has been modified to disable the automatic downloading of files after clicking on them.
  • 30 Nov

    Re-acceptance of Costs

    Posted By Velis | New
    By changing the function of the cost acceptance button, we have enhanced the ability to restart the cost acceptance process. Even after the cost has been accepted, the button will remain visible. The enhancement will let you change the cost even after it has been accepted. It will be useful
  • 30 Nov

    Export Users to XLS File

    Posted By Velis | New
    For internal users, an XLS file can be exported with the user list. For example, this option can prove helpful when verifying the correctness of data entered into the system.
  • 30 Nov

    A Separate Role for the External Service Administrator

    Posted By Velis | New
    There is a newly created role for the external service user "External Service - Administrator". This role has the same permissions as the external service role. So far this had to be set up at the individual user level which was time-consuming. From now on the permissions can
  • 30 Nov

    Refreshed Look of the Inspection Protocol

    Posted By Velis | Improvement
    The last report that has been refreshed is the inspection protocol, which now looks much clearer.
  • 30 Nov

    Better Project Coordination in Singu FM

    Posted By Velis | New feature
    Coordinating projects in Singu FM will become much easier with the use of Kanban boards, which have been integrated with Singu features. Manage your technical projects, organize tasks, assign them to selected people and track their status – all paired with the Helpdesk module in Singu FM With custom tabs, columns,
  • 30 Nov

    New Dashboard Widgets in Singu Smart Security Desk

    Posted By Velis | New feature
    The dashboard in Singu Smart Security Desk has been expanded with two new widgets showing the number of vehicle entries by group and the number of vehicle entries without a permanent pass by group. New widgets will make it easier and faster to collect vital statistics about site traffic. In
  • 30 Nov

    Additional Color for Closed Inspections in the Annual Report

    Posted By Velis | Improvement
    The annual report now includes an additional color for inspections that are closed. By using a darker shade of green, users can distinguish between closed and inspections with the status completed.
  • 30 Nov

    Assigning a User or Department to a Ticket Type in the Responsibility Matrix

    Posted By Velis | Improvement
    In Singu FM, we have added the ability to assign a user or department to the ticket type in the responsibility matrix. If a ticket is created for a ticket type whose responsible person or department has been defined in the responsibility matrix, it will be automatically delegated to the
  • 30 Nov

    Specifying Equipment Location In the Mobile App

    Posted By Velis | Improvement
    Mobile users now have the option of indicating the location of equipment on plans, just like on a desktop.
  • 27 Oct

    Changed the Visibility of Terminated Service Contracts

    Posted By Velis | fm
    Now terminated service contracts are no longer visible in the list of service contracts. If needed, you can select the "Include terminated" checkbox to display them again. Additionally, at the level of the service contract, a new "Terminate" button has been added that allows the status
  • 27 Oct

    Tooltips in the News Module

    Posted By Velis | Improvement
    In the news module, we've added tooltips that explain how the selected mode of sending news works.
  • 27 Oct

    Displaying Only Helpdesk Tickets on the Dispatch Board

    Posted By Velis | Change
    Only helpdesk tickets are displayed on the dispatch board. Previously, both tickets and inspections were visible here, which could make the dashboard less readable with a large number of reviews.
  • 27 Oct

    No Red Highlighting for Done Tickets

    Posted By Velis | Change
    From now on, a ticket with a status of "Done" with a past date will no longer be highlighted in red in the list of all tickets.
  • 27 Oct

    Singu Guestbook – Separate OSH Tests Based on the Visit Type

    Posted By Velis | Improvement
    The completion of occupational safety and health (OSH) tests is often required before entering a site. The existing Singu Guestbook’s function of health and safety tests and videos displayed on the kiosk for self-registration has been extended. Based on the type of visit, you can prepare separate tests and
  • 27 Oct

    Adding Multilingual Labels

    Posted By Velis | New
    The names of labels can be translated into several languages to make them more useful. Depending on the language version of Singu FM selected, the labels are displayed in that language.
  • 27 Oct

    Adding External Services Using the XLS Template

    Posted By Velis | New
    Adding external services is now possible by importing an XLS template, similar to adding buildings or tenants. Using the downloaded template file, fill out the name of the external service and assign it to a category.
  • 27 Oct

    Adding Building Photos to Singu Tenant App for Each Building In the Complex

    Posted By Velis | Improvement
    It is now possible to add an individual photo to a building. This modification is particularly useful for those occupiers using Singu Tenant App who have access to more than one building within the same complex. When creating a ticket, tenants with access to different buildings will see images of
  • 27 Oct

    Facelifting of the Singu FM Mobile App

    Posted By Velis | Improvement
    As part of this month's release, the news and equipment lists will be updated to look even better.
  • 27 Oct

    ESG Target Setting – ESG reporting

    Posted By Velis | New
    One integral element of GRESB certification is the ability to set long-term targets. To meet the requirements of GRESB certification (but not only), a new Targets tab has been added to the ESG extension. Target type can be customized according to resources, and the property portfolio can have any number
  • 27 Oct

    Meters Intensity – ESG reporting

    Posted By Velis | Improvement
    Every building has a different total area, which is why another important modification for ESG reporting is the intensity indicator. The intensity indicator for energy, water and greenhouse gas emissions takes into account the size of the building. It will be used, for example, in reports to show the extent
  • 27 Oct

    Meter Attribute History – ESG Reporting

    Posted By Velis | New
    As part of a new ESG reporting extension in Singu FM, there is now the option to save the history of selected meter attributes. Whenever the user edits a meter attribute, it will track what fields were changed, what value, who made the change, and what time it was made.
  • 27 Oct

    More Efficient ESG Reporting – Meters Modifications

    Posted By Velis | New
    Several new attributes have been added to the Meters module to support ESG reporting, including: Meter purpose – to specify the purpose of the meter, e.g., electricity consumption, heating and cooling energy consumption, water consumption, etc. Meter source – to provide information on where the meter's energy/water/fuel comes from,
  • 29 Sep

    An Aggregated List of Parameters and Equipment

    Posted By Velis | New
    Singu FM now has an aggregated list of parameters and equipment in the Equipment module. Columns in the list give information about the most recent readings from IoT sensors, for example. This provides us with a quick overview of the data and its editing history, allowing us to monitor the
  • 29 Sep

    The Ability To Save Filters In the Mobile Application

    Posted By Velis | Improvement
    In Singu FM's mobile application, you can now create saved filters on the list of tickets and inspections, just as you can in the browser version. The search process will be more convenient and faster as a result.
  • 29 Sep

    Building Certificates

    Posted By Velis | New
    The building card now has a "Certificates" field, which allows for storing information about whether a building is certified and when its certificate is valid. Reporting on ESG is made easier with this feature.
  • 29 Sep

    Building Attributes

    Posted By Velis | Improvement
    To streamline ESG certification processes, we have added the ability to define building attributes. This will enable the storage of building-level information required for certifications such as LEED, GRESB, and BREAM. Various attributes have been divided into different sections, such as area, plot, or roof. Especially helpful for ESG reporting
  • 29 Sep

    The Creation of Tickets by External Services

    Posted By Velis | Improvement
    Singu offers the option of restricting ticket creation to external services. Restrictions apply to the selection of the person responsible for the ticket so that only people from a specific service can be selected. The change affects the categories in which the external service is assigned. It is necessary to
  • 29 Sep

    A New Look for the Reservation Module

    Posted By Velis | Improvement
    Singu Tenant App is constantly being updated to meet tenants' needs. We have created a completely new, refreshed look for the Reservation module. Bookings can now be made by resource and date. On the expanded calendar, booking is done directly by selecting a date. When Singu is integrated with IoT
  • 29 Sep

    Refreshed Property Survey Protocol

    Posted By Velis | Improvement
    A more modern visual design has been added to another report in order to make it more readable. A property survey report is being presented this time.
  • 29 Sep

    Facelifting of the Lists in Mobile App

    Posted By Velis | New
    In the Singu FM mobile app, tickets, inspections, equipment, and meter lists have been visually refreshed.
  • 01 Sep

    Office Manager - a New Role For The Tenant

    Posted By Velis | Improvement
    There is a new role in the system for the user: Tenant-Administrator, which is designed to support Singu Tenant App application administration. As a result of the new role, it is now easier for the appropriate person to assign permissions, such as managing users, adding permanent passes, accepting costs, and
  • 01 Sep

    Ticket Timeline Shows New Statuses

    Posted By Velis | New
    The ticket form's timeline now shows customized statuses that are based on the permissions of a given user and the configuration of a given implementation/instance. Walking through the steps of a ticket will be more convenient and intuitive from now on. A ticket's details will appear as soon as
  • 01 Sep

    Visual Changes To The Invitation Form

    Posted By Velis | Improvement
    The updated guest invitation form is now available. A more user-friendly view has been created by dividing the form into sections and making the elements more consistent.
  • 01 Sep

    A More Convenient Way To Add Notes To Tickets

    Posted By Velis | Improvement
    From now on, adding notes in the mobile app will be more intuitive and convenient by adjusting the position and size of the buttons.
  • 01 Sep

    Singu FM Mobile App Menu Redesign

    Posted By Velis | Improvement
    The menu screen on the Singu FM mobile app has been refreshed, making it more user-friendly.
  • 01 Sep

    The New Look of Tickets Forms

    Posted By Velis | New
    Singu FM continues to update its look – this time the ticket forms look better.
  • 01 Sep

    Running Projects Using Kanban Boards in Support

    Posted By Velis | New
    We're introducing a new way to run Singu FM project implementation using Kanban boards in Support. As a result, boards will now display the implementation status and the steps included in them. This will make the project clearer, and easier to follow and understand for everyone involved in the implementation,
  • 29 Jul

    Country – a New Filter In Quick Reports

    Posted By Velis | New
    Quick reports have been expanded to include the ability to filter by country, making them even more useful especially in cases of multi-country Singu implementations.
  • 29 Jul

    Performance Improvement of the External Service List

    Posted By Velis | Performance improvement
    There has been an improvement in the performance of the external service list, particularly for instances with a lot of building complexes and/or external services.
  • 29 Jul

    Adding a Coordinator to Multiple Tickets

    Posted By Velis | New
    From now on, it is possible to add a coordinator for multiple tickets in one click, similar to changing the responsible persons. This modification will speed up work, especially in the case of a situation when a large number of tickets are assigned to a coordinator.
  • 29 Jul

    Refreshed Ticket Reports and Visit Protocols

    Posted By Velis | Improvement
    This month, we are introducing the next portion of the visual changes – this time regarding the ticket reports and visit protocols that are generated into PDF files. In the coming months, other reports in the app will also be visually upgraded.
  • 29 Jul

    A Visual Change to the Singu Tenant App Settings

    Posted By Velis | Improvement
    To make the Singu Tenant App more convenient for users, we've improved the way settings are displayed.
  • 29 Jul

    My Building Widget Added to Singu Tenant App

    Posted By Velis | Improvement
    The "My Building" widget has been added to Singu Tenant App Dashboard and displays the latest building information tabs, making it easy for tenants to access the most important announcements.
  • 29 Jul

    Easy Upload of Import Templates

    Posted By Velis | Improvement
    We have changed the way in which we display information about where to upload the import template after filling in the data on the computer. Importing will be easier and faster with this improvement.
  • 29 Jul

    Changes to the New Ticket Form

    Posted By Velis | Change
    The new ticket form in the Singu Tenant App has been improved in appearance and functionality. When creating a new ticket, we first select a building, then proceed to the form to fill in the required information.
  • 29 Jul

    New Mobile Singu FM Login Screen

    Posted By Velis | Improvement
    We are introducing the new login screen for Singu FM's mobile app, which has become simpler and clearer.
  • 29 Jul

    Ticket Import Template – Improvements

    Posted By Velis | Improvement
    We have expanded the template for automatically adding tickets. It now includes three new columns: cost, cost name, and resolution date. It is also possible to create templates for more than one building. This allows the budget widgets to display complete data by keeping records of ticket costs and adding
  • 29 Jul

    Improved Notifications on the Security Desk

    Posted By Velis | ssd
    To ensure comfortable use of the Singu Smart Security Desk system, we have increased the size of the notifications displayed on the Security Desk interface, such as unconfirmed vehicle exits by tenants or vehicles on watch lists. New colors and introduced improvements have made the notifications much clearer.
  • 30 Jun

    QR Code Entries - Parking Space Limits

    Posted By Velis | Improvement
    No matter whether the QR code was generated by a permanent pass or an invitation, entries registered with QR codes can also be counted towards parking space limits.
  • 30 Jun

    Defining the Location in the Meters Import Template

    Posted By Velis | Improvement
    From now on, it is possible to add the meter's location already during the import of the meter template, without the need to edit this information manually later.
  • 30 Jun

    Parameters Tab Facelifting in the Equipment Details

    Posted By Velis | Improvement
    We have updated the Parameters tab in the equipment details with some visual changes. Besides a better presentation of the data, we have added the possibility of selecting a larger date range, downloading an XLS file with the readings, as well as comparing two parameters at the same time, which
  • 30 Jun

    A Single Inspection's Cost

    Posted By Velis | New
    In the list of inspection definitions, a new column "cost of a single inspection" has been added, enabling quick analysis of the entered amounts.
  • 30 Jun

    Filtering by Location in the Mobile App

    Posted By Velis | Improvement
    The mobile app now has a new filter for filtering tickets - location. This allows one to monitor the progress of tickets within a single floor, for example.
  • 30 Jun

    Active Hyperlinks in XLS Tickets and Inspections Reports

    Posted By Velis | Improvement
    From now on, the exported XLS file with tickets and inspections also includes a new column with active hyperlinks. By clicking on them, you are automatically taken to the relevant ticket or inspection in a web browser. In this way, it will be easier to use the generated reports.
  • 30 Jun

    Filtering of Inspections by City and Complex Name

    Posted By Velis | Improvement
    On the inspection definition list, it is now possible to search inspections by city and complex name. By selecting a filter, you will see inspections concerning buildings in a specific city or complex.
  • 30 Jun

    Equipment Inventory Number in the Inspection Definition

    Posted By Velis | New
    In the inspection definition, within the equipment tab, a new column has been added with the equipment inventory number. This number will help to identify the device, especially when the reference number or the equipment name is the same.
  • 30 Jun

    New Widget: IoT Data-Driven Insights to Uplift Tenant Wellbeing

    Posted By Velis | New
    Providing tenants with safe and secure working conditions is crucial for their health and well-being. Based on IoT sensors in your building, you can equip your occupiers with the precise data insights which now can be displayed via the brand-new dashboard widget in Singu Tenant App. It allows tenants to
  • 30 Jun

    A View of Future Inspections in the Annual Report

    Posted By Velis | New
    Activating this setting will cause inspections to be generated automatically for 30 days only. The report will show gray boxes for inspections generated after this period. It will improve both the list view and the sorting of reviews on the mobile app as a result of this change.
  • 30 Jun

    Facelifting of the Mobile Version of Singu FM

    Posted By Velis | Improvement
    We're introducing a series of updates to make Singu FM's mobile version more visually appealing with a fresh look and feel. Our next steps will include updating the app's layout, refreshing the ticket list, and standardizing the application's colors. With these modifications, Singu will become not only easier but also
  • 01 Jun

    Adding Photos to Inspections

    Posted By Velis | New
    The Singu FM mobile app now allows adding photos to the inspection tasks to better document defects found during inspections. Additionally, thanks to new colours and rearranged buttons, the interface of this module has become more clear and easier to use.
  • 01 Jun

    Equipment on the Plan in the New Ticket

    Posted By Velis | Improvement
    If you added equipment that is marked with a pin on the plan when you created the ticket, it will be visible in the ticket. This will provide the ticket with more available information.
  • 01 Jun

    Specifying a Delivery Truck in the Permanent Passes Import Template

    Posted By Velis | New
    Permanent passes import templates now include a new column that allows the user to specify whether the pass is for a delivery truck. By determining in advance whether the pass should be issued to van drivers or passenger car drivers, parking spaces can be more effectively managed.
  • 01 Jun

    Filtering Entrances with a Permanent Pass

    Posted By Velis | New
    In the visits list in the Singu Tenant App, there is a new icon in the "license plate number" column that indicates that a vehicle has a permanent pass. Additionally, you can filter the results list to those without a permanent pass so that you can highlight entrances
  • 01 Jun

    Notifications of Visitor’s Exit

    Posted By Velis | New
    With the new workflow rule, it will be possible to email specific people when visitors leave the building, for instance, security staff. This rule will increase security at your facility and improve guest management with Singu Guestbook.
  • 01 Jun

    Visibility of Suspended Tickets

    Posted By Velis | New
    There is a new setting that, if enabled, will allow "suspended" tickets to be displayed in the list by default, without the need for an additional filter.
  • 01 Jun

    Filtering Users by Account Activation Status in the Admin Module

    Posted By Velis | Performance improvement
    In the Admin module, under the Users tab, we have added new options for filtering users based on three new statuses. From now on, it is possible to filter the list of users based on whether their accounts are active, if they can log in, and whether they have already
  • 01 Jun

    Export of Inspections with an Inspection Completion Date

    Posted By Velis | New
    From now on, you will see the "Inspection completion date" column in the worksheet when you export inspections to Excel, which ensures that you have complete information in the worksheet.
  • 01 Jun

    Changes to Property Surveys Duplication

    Posted By Velis | Improvement
    Once a property inspection has been duplicated, its attributes can now be changed (except for the checklist). In this way, a duplicate inspection can be used, for example, to indicate a different customer, location, or building. All the changes made in the original version will be kept in the new
  • 01 Jun

    Improved Display of Inspection Details In the Mobile App

    Posted By Velis | Improvement
    Inspection details are now more clearly displayed in the mobile app. Even long inspection names can now be displayed fully due to a better organization of attributes related to the duration of the inspections.
  • 01 Jun

    Resources Import to the Warehouse - Improvements

    Posted By Velis | New
    Two new columns have been added to the resources import template: purchase price and purchase date, which will be added to the stock after import.
  • 01 Jun

    Duplicating an Inspection - Improvement

    Posted By Velis | Improvement
    From now on, after duplicating an Inspection under a complex which has only one building, the system will automatically include the building assigned to it, so that it is not necessary to select it manually from the list.
  • 01 Jun

    Visibility of Labels for External Services

    Posted By Velis | Improvement
    Labels are visible on the list of people in external services. This improvement will make the system easier to use for service workers.
  • 01 Jun

    Bulk Download of All Building Files

    Posted By Velis | Performance improvement
    Now you can download a complete set of selected building documents with one click. This is possible with a new filter added to Buildings - Documentation module. By selecting a building and marking all or selected documents, you have the option of downloading them as ZIP archives.
  • 01 Jun

    Outline Visibility On the Floor Plan

    Posted By Velis | Improvement
    When equipment is assigned to a location (set at the Location level in the Building module), the outline of this location will appear on the plan after selecting the "Show on plan" option. The new visual changes make it easier to add a pin for a given device
  • 28 Apr

    Parking Spots Widget

    Posted By Velis | New
    A new widget in Singu's Tenant Application shows the number of available parking spaces for booking. It allows the user to clearly see how many free parking spaces are left on a given day. This widget is only visible to tenants who have access to the Parking module and have
  • 28 Apr

    An Inspection View with No History

    Posted By Velis | Improvement
    There is now a text message displayed to the user for inspections without a history and notes.
  • 28 Apr

    Time Display of Added Notes

    Posted By Velis | Improvement
    The time of an added note in a ticket will now show as a specific date and time, so recent changes to tickets can be communicated more clearly.
  • 28 Apr

    Remote Meter Readings

    Posted By Velis | Improvement
    Singu FM now offers remote meter readings through special sensors. The module has been adapted for remote reading, which will allow access to new and accurate data, enabling future improvements in the energy efficiency of buildings.
  • 28 Apr

    Ticket Location on the Plan

    Posted By Velis | Improvement
    From now on, the information about the added ticket location is more visible. A new button with the pin icon "Show on the plan" has been added under the building location name. Once clicked, a building plan is displayed with a ticket location marked.
  • 28 Apr

    Acceptance Matrix - Improvements

    Posted By Velis | Improvement
    There is now a template for creating a matrix of acceptance for multiple records more quickly. A role can be assigned to groups of complexes, so that after an import, records will be added to the acceptance matrix automatically, without having to enter them manually. The appropriate permission needs to
  • 31 Mar

    Security Desk Night Mode and Other Improvements

    Posted By Velis | Improvement
    From now on, security staff can manage vehicle traffic even more comfortably using the Singu SSD system. It's all thanks to the new night mode, which reduces eye strain and emits less light. This is especially important due to the fact that the system is used 24 hours a day,
  • 31 Mar

    Visits Actions Visibility

    Posted By Velis | Improvement
    From now on, visit actions in Singu FM can be assigned to selected subcontractors (a new setting is required to be enabled). In this way, you can divide the visibility of different visit actions between services in various complexes. Those visit actions that are not assigned to any specific subcontractor
  • 31 Mar

    Improved Guest List Filtering in Singu Tenant App

    Posted By Velis | Improvement
    Filtering the list of visits in the Guest Registration module in Singu Tenant App has become more intuitive. You will now be able to view all visits from a given day, regardless of whether they are planned, completed, or in progress. This change will make the work of visitor managers
  • 31 Mar

    Explanation of How Booking a Spot Work in Singu Tenant App

    Posted By Velis | Improvement
    Tenants with the Parking module enabled in Singu Tenant App can quickly book a spot for themselves. This module has been enhanced with a button that, after selection, explains how the booking process works.
  • 31 Mar

    Filtering of Inspections with Comments

    Posted By Velis | Improvement
    Filtering of inspections is now also possible for those that contain comments. By selecting this option, you will see only the inspections that have at least one comment added to the checklist tasks, equipment, or when changing the inspection status. This functionality is especially useful for those who work with
  • 31 Mar

    Adding Related Tickets to the Inspection

    Posted By Velis | Improvement
    It is now possible to add related tickets to the inspection, even if the equipment is not chosen. As a result, we can create a related ticket if we have only a checklist, and this will streamline the ticket and job management.
  • 31 Mar

    Editing Ticket Parameters - Private/Public Note

    Posted By Velis | Improvement
    Editing ticket parameters were previously saved only as an internal note. The tenant will now be able to view data, including planned end date, attributes; as well as forms, for example, location or priority.
  • 31 Mar

    Adding Client Data to the Inspection Protocols

    Posted By Velis | New
    A "Customer'' field has been added to the header of the protocol generated from the inspection.
  • 31 Mar

    New Column in the Equipment List

    Posted By Velis | Improvement
    The equipment card now has a "Warrantor/Executor" column, which makes it easier to access important data. Until now, this information was only available on the equipment card.
  • 31 Mar

    Location of Items - Warehouse

    Posted By Velis | Improvement
    When there is a good received note, and the item has been accepted into the warehouse before, regardless of whether it is currently on hand or not, the system will suggest the rack and shelf where the item should be placed, if these data have ever been completed. Whenever an
  • 31 Mar

    New Filters on the Ticket Lists

    Posted By Velis | New
    New filters have been added to ticket lists as well as inspection lists, which allow you to filter by city and by complex. When you select a filter, you will see all the tickets related to buildings located in a given city or complex.
  • 31 Mar

    Image Size on the Property Survey Report

    Posted By Velis | Improvement
    The parameters for displaying image thumbnails in the generated Property Survey PDF report have been changed. By improving the quality of photos displayed in the report, users will be able to view the information more clearly, and the photos will provide more detailed information.
  • 28 Feb

    News Upload Process Improved

    Posted By Velis | Improvement
    We have improved the process of uploading news for users who create them so that it is easier and more convenient. Thanks to a more comprehensive text editor, news formatting became simpler. It is also easier to determine whether a given news item should be sent to individual users or
  • 28 Feb

    Reduce Restrictions During Warehouse Transfers

    Posted By Velis | Improvement
    Whenever resources are sent to another warehouse, all available warehouses are listed, so they can be sent to any warehouse. When accepting resources from the warehouse (from which resources arrive), you can choose the right one from the list, where all warehouses are also visible. Resources waiting to be received
  • 28 Feb

    New Budget Widgets

    Posted By Velis | New
    The new dashboard widgets will very clearly show the budget set up for the year and how much of that budget has been used. The data about the assumed budget will be taken from the Real Estate module from the planned costs, and the used funds will be the sum
  • 28 Feb

    Parking Reservation by Tenants

    Posted By Velis | Improvement
    The permanent passes module in Singu Tenant App has been expanded with a new "After reservation" option in the Pass validity date section. Activating a pass for selected tenants will allow them to enter the facility with a booked parking space. Occupiers with a permanent pass will be
  • 28 Feb

    Extended Barriers Support of Previous Generation

    Posted By Velis | Improvement
    Singu Smart Security Desk that automates vehicle entries and exits has been extended to support barriers of the previous generation. With the new parameters added to the Singu Smart Controller, the system will be able to efficiently handle high traffic volumes even in the case of older infrastructure at the
  • 28 Feb

    Additional Singu FM API Integrations

    Posted By Velis | New
    Singu FM is constantly being developed with new API integrations, making it more flexible and functional. The latest one allows you to integrate various subcontractor systems that can be used to retrieve ticket information from the Singu FM system.
  • 28 Feb

    Ticket Related to the Inspection

    Posted By Velis | Improvement
    From now on, it is possible to create a related ticket to the inspection and directly to a device in the mobile app. The inspection tab has been modified for both the browser and mobile versions of Singu FM. The inspection editing screen in the mobile application has been changed.
  • 28 Feb

    Choosing Complexes is Easier

    Posted By Velis | Improvement
    In the real estate module, when generating a template for importing buildings, the way of selecting complexes has been changed. This new method allows faster and easier selection.
  • 28 Feb

    Permission Descriptions on the Roles and Privileges Matrix

    Posted By Velis | Improvement
    The description of permissions on the roles and privileges matrix is now located below the name of the permission so that you can easily use the text search option on the page. It allows you to quickly find specific permission - either by its name or description.
  • 28 Feb

    Labels Available for Substitutes for Absentees

    Posted By Velis | New
    A user who is a substitute for a person who has added an absence in the Singu system will have access to that person's labels, both private (those belonging only to the specific user) and public (those of which the absent person is an observer). From now on, substitutes will
  • 28 Feb

    ​​Payment Responsibility Button in Ticket Details

    Posted By Velis | New
    Ticket details have been enhanced with a new button that will allow you to change the person responsible for the payment without the need to edit the ticket. This button will only be visible to users with the appropriate permission enabled for tickets with the ability to edit the person
  • 28 Feb

    Selecting a Person Responsible for Payment When Creating a Ticket

    Posted By Velis | Improvement
    From now on the selection of the person responsible for the payment, is also possible when creating a ticket, indicating whether it should be a tenant or a manager (person according to the Acceptance Matrix). Previously, that was only possible when editing ticket parameters.
  • 31 Jan

    Integration with Google ID

    Posted By Velis | New feature
    In Singu FM there is now the possibility to integrate via SAML with Google ID, which enables Single Sign-On.
  • 31 Jan

    Search Filter “Vendor/Company” for Inspection Definition List

    Posted By Velis | Improvement
    In the inspection definition list, there is a new “Vendor/Company” search field in the Person/Company filter. The filter is a drop-down list, searchable as in the other filters. The Vendor/Company filter would be visible to all users with access to the definition list. Thanks to this the
  • 31 Jan

    New Appearance of Lists in the Singu Tenant App

    Posted By Velis | Improvement
    The look of all lists, for example, in the Reservations, Equipment, Meters, and Permanent Passes modules in Singu Tenant App has been refreshed. Upgraded and aligned with other parts of the system, they will make the application easier to use. We are constantly adapting the functionality of Singu Tenant App
  • 31 Jan

    Changing the Appearance and Improving the Functionality of ACL – ROLES / PRIVILEGES Matrix

    Posted By Velis | Improvement
    The functionality and layoutof the Roles / Privileges Matrix have been modified to make granting permissions more convenient. From now on, an icon is displayed next to the permission name. Hovering the cursor over the permission name displays its description. Additionally, permission groups are constantly visible in the matrix, which is
  • 31 Jan

    Creating a Ticket Linked to an Existing One - Improvement

    Posted By Velis | Improvement
    When creating a linked ticket, the ticket owner will always be the person who creates the linked ticket (that is, the logged-in user).
  • 31 Jan

    Monitoring of Inventory Items by Filtering out Current Resource State

    Posted By Velis | Improvement
    With the new checkboxes showing inventory items without stock and those defined as current resources, you can keep an eye on inventory levels, as well as identify items that have been dispatched, which may require reordering. In monitoring those items, this change can be beneficial.
  • 31 Jan

    Activation of RFID Tags in Permanent Passes

    Posted By Velis | Improvement
    From now on, the activation of the RFID tag is done automatically after assigning it to the created permanent pass. That will make the entire process more efficient and easier to manage, for example, by tenants and security staff.
  • 22 Dec

    New widget in the Singu Tenant App

    Posted By Velis | Improvement
    A new widget has appeared on the dashboard in the Singu Tenant App, it provides information about the number of free and occupied parking places in the building in a clear and simple way. The widget is updated in real time, based on the number of entries from the last
  • 22 Dec

    Visit Actions – Modifications

    Posted By Velis | Improvement
    The list of visit actions has been extended with the following modifications: • Filtering the list by external service • Multiple deleting visit actions from the list • Multiple changing assignment amounts • Changing assigned external services in multiple actions at once • Possibility of adding visit action for multiple external services simultaneously with one
  • 22 Dec

    An Easier Way to Add Singu Tenant App to the Home Screen

    Posted By Velis | Improvement
    After logging into Singu Tenant App on a mobile device, a tenant will see a new banner informing about adding the application to the home screen. It will make accessing Singu much faster and more convenient without typing the URL address into the browser.
  • 22 Dec

    Redesign of the Ticket List in Singu Tenant App

    Posted By Velis | Improvement
    We have changed the visual aspect of the ticket list, which provides even clearer information about the ticket status, the people responsible, or the costs to be accepted. The redesigned list screen displays only the most important information about the tickets, increasing readability and Singu Tenant App’s ergonomics.
  • 22 Dec

    Faster Equipment Deleting in the Inspection Definition

    Posted By Velis | Improvement
    You can now quickly choose and delete all or only selected equipment added to the inspection definition thanks to new checkboxes.
  • 22 Dec

    New Section with Inspection Definitions in Checklists

    Posted By Velis | New
    In the Inspections module, in checklist details, a new section "Inspection definitions" has been added. It contains a list of inspection definitions in which the checklist was used along with a link and the name of the complex from the definition. This modification allows for more efficient management
  • 22 Dec

    New Workflow Rule in Singu Guestbook

    Posted By Velis | New
    After selecting the "Lunch" option when pre-registering a visitor in Singu Guestbook, the selected person, e.g., host or receptionist, will now receive an automatic email. The content of such an email is fully editable within the settings of the newly created workflow rule.
  • 22 Dec

    Easier Selection From a List

    Posted By Velis | Improvement
    We have introduced several changes in the interface that make it easier to select, e.g., complexes in a new survey, categories, or responsible persons from lists containing a large number of records, without additional confirmation of the selection.
  • 01 Dec

    Warehouse Improvements

    Posted By Velis | Improvement
    The warehouse module has been extended with the following modifications: In the Warehouse module, a new "Responsible Person" field has been added to the Order Protocol. When adding a cost to an order, it is now possible to select different currencies in the Costs tab. Until now, only
  • 01 Dec

    Changes in the Visits List

    Posted By Velis | Improvement
    On the Visits Lists in the Singu Tenant App, the entry date column will show the date on which the visit is scheduled. At the moment when a particular input is registered, the registration date of the guest input will be displayed. There is also a new column "Visit
  • 01 Dec

    Homepage in the Tenant App

    Posted By Velis | Improvement
    Singu Tenant App has been updated with the ability to set a custom homepage that will be displayed upon login. With a given module currently selected, with one click you can set it as the homepage. This will help to personalize the application and make it easier to work with
  • 01 Dec

    One-click Switching from Singu FM to Velis Support System

    Posted By Velis | Improvement
    Selected Singu FM users can now switch between the Singu FM app and Velis Support System using the lifebelt icon at the top right of the app, without having to log in. The support system will open in a new tab. To return to Singu FM, simply click on the
  • 01 Dec

    The "Description" Column in the Ticket and Inspection Lists

    Posted By Velis | New
    A new column "Description" has been added to the list of visits and tickets. In order to see it, use the "show/hide columns" option.
  • 01 Dec

    Ticket Classification in the Visit List

    Posted By Velis | Improvement
    The list of visits has been updated with a new column displaying ticket classification the visit concerned. It is also possible to sort and filter the visit list by the ticket type.
  • 01 Dec

    Changing the Building in the Equipment Details

    Posted By Velis | Improvement
    From now on, it is possible to change localization of the equipment in Singu FM. It can be useful when an equipment is moved to another building due to, for example, reorganization of production. All the data from the buildings where the equipment was located will be shown in the
  • 01 Dec

    Unit Selection as an Optional Field in Property Survey

    Posted By Velis | Improvement
    The field “Unit” when adding a new property survey is now optional.
  • 01 Dec

    Editing Party Responsible for Payment on the Ticket List

    Posted By Velis | Improvement
    When editing the ticket parameters, it is possible to specify the party responsible for the payment, indicating whether it should be the tenant or the manager (a person according to the Acceptance matrix). Editing the cost is possible until it is approved. Changes can also be made from the mobile
  • 01 Dec

    Flexible Adding Signatures for Property Survey

    Posted By Velis | Improvement
    Performing property surveys has become even more flexible. You can now add a signature when approving an inspection from the desktop version. This means that the entire process can be done using the mobile app, or if needed, entirely through the browser version on a computer.
  • 28 Oct

    Serial Number in Meters

    Posted By Velis | Improvement
    The list of meters in the Settlements module has been updated with a new column displaying the serial number of the meter. It is also possible to sort meters by this column.
  • 28 Oct

    Changelog Archive Based on Account Creation Date

    Posted By Velis | Improvement
    In the changelog archive, the tenant will see notifications about new features in Singu Tenant App that was published after the account creation date.
  • 28 Oct

    Tenant App Improvements

    Posted By Velis | Improvement
    If no information has yet been published, e.g., in the “My building” card to which Tenant has access, the module will be not visible to the user. If information pages have been completed for only some of the buildings available to the tenant, the remaining buildings pages will display
  • 28 Oct

    Added External Service Name in the Inspection List

    Posted By Velis | Improvement
    The "Responsible" column in the inspection list has been expanded to display the external service company name next to the user's name who is responsible for the inspection. It helps to faster check which company performs a particular inspection and display additional information about that company, such as
  • 28 Oct

    Responsibility Matrix – Improved Assignment to Categories

    Posted By Velis | Improvement
    The way of assigning to categories in the Responsibility Matrix has been improved. From now on it is faster to add or edit at the same time: • Multiple complexes or groups of complexes • One or more system categories • The responsible person, several people or department This modification makes it more
  • 28 Oct

    Quick Reports Sorting

    Posted By Velis | Improvement
    We have added the ability to sort by name, category, date, and author to the list of quick reports. The list has been divided into pages to be displayed in a more readable way. The report search process has become faster and more precise.
  • 28 Oct

    Adding property address or ID for list of inspection definitions and tickets

    Posted By Velis | New
    We have added the new column - property address to the list of Inspection Definitions and Tickets. It will improve the searching process in cases when properties have the same building name. This is also helpful for vendors to know an address to go to.
  • 28 Oct

    Possibility of limiting the list of entries and exits

    Posted By Velis | Improvement
    The list of entries and exits on the Security Desk can be restricted to the selected reception only. Until now, in case there were several gates in the park, the security personnel could see the entries from all the gates on one interface. From now on, it is possible to
  • 28 Oct

    New filter added to the Inspection List

    Posted By Velis | New
    A new filter has been added to the inspection list, which allows you to only show inspections where any defect in form of related ticket was reported.
  • 28 Oct

    Permissions in the Quick Reports

    Posted By Velis | Improvement
    From now on, the permissions: add quick reports; edit quick reports have been combined into one, so that a user who creates a report can also edit it with just this permission added to his profile.
  • 28 Oct

    Company Name in the E–mail Notification

    Posted By Velis | Improvement
    E-mail notification about guest arrival, which is sent to the inviter, has been extended to include information about the company name where the guest works. Thanks to this message, there is no need for additional checking of the visitor’s data.
  • 28 Oct

    New Filter Added to the Widget of Inspections List

    Posted By Velis | New
    A new filter has been added to the inspection list, which allows you to only show inspections where any defect in form of related ticket was reported.
  • 28 Oct

    Adding Observers While Adding a New Ticket

    Posted By Velis | Improvement
    Adding observers to a ticket is now possible while adding a new ticket, without the need for additional editing of the ticket after it has been created. This streamlines the process and allows you to quickly assign users from your company as observers.
  • 28 Oct

    Adding Observers While Adding a New Ticket

    Posted By Velis | Improvement
    Adding observers to a ticket in Singu Tenant App is now possible while adding a new ticket, without the need for additional editing of the ticket after it has been created. This streamlines the tenant's experience with the app and allows them to quickly assign users from the tenant's company
  • 28 Oct

    Payment Responsibility in the Mobile App

    Posted By Velis | New
    We have added the possibility to set payment responsibility in the mobile app through the pencil icon in ticket details. This option is based on the same permission as in the computer version, similarly, is only available until the cost has been added for approval. Choosing the option will result
  • 28 Oct

    Property Survey – Start and Finish in the Mobile App

    Posted By Velis | Improvement
    From now on, it is possible to add new, start, and finish performing property survey directly from the Mobile App. Creating a property survey is as in the computer version preceded by the selection of parameters such as complex, building, tenant selection, type, checklist, etc. If the property survey is
  • 28 Oct

    Faster Equipment Status Changing

    Posted By Velis | Improvement
    We have added a possibility to change the equipment status collectively. This modification can be useful, for example, when equipment is sold or replaced with new equipment. From now on, after choosing selected equipment you can change their status with one click and select the appropriate one from the dropdown
  • 30 Sep

    Creating Account and Simplified Logging In

    Posted By Velis | fm
    From now on, you can create your account in Singu Tenant App on your own to always have important contacts, building information, and news at your fingertips. This modification will help in building an even bigger tenant community. The account creation interface is simple, requiring your basic personal information along
  • 30 Sep

    Adding/Editing Equipment in a Mobile App

    Posted By Velis | fm
    The ability to add/edit equipment has been added to the mobile application. The advantage of this modification is also the ability to add equipment without Internet access (data synchronization required afterwards).
  • 30 Sep

    Signatures in Visits

    Posted By Velis | fm
    We have added the possibility of signing visits in the mobile version of the app. The persons performing them, can add their own signature to the visit, thus certifying that they performed such a visit. This makes the visit confirmation clear and transparent.
  • 30 Sep

    Duration Time of the Inspection

    Posted By Velis | fm
    From now on, inspection times and the end date will also be visible on the mobile version of the app. It provides faster and easier access to relevant information without having to check it in the browser version on your computer.
  • 30 Sep

    Streamlined Managing of Tenants Accounts

    Posted By Velis | fm
    Office Manager - a tenant with the appropriate permission, from now on has access to the full list of registered users, including their data: email, name and surname, role, as well as has access to information on whether the account has been active or blocked. The application also provides many
  • 30 Sep

    Creating Tenant Account and Simplified Logging In

    Posted By Velis | fm
    From now on, tenants can create their own account in Singu Tenant App to always have important contacts, building information and news at their fingertips. This modification will help in building an engaged community of tenants. The account creation interface is extremely simple, requiring basic tenant personal information along with
  • 30 Sep

    More convenient entry management from several locations at the same time

    Posted By Velis | ssd
    We have improved the way vehicle entries are handled when the security staff from one place manages different locations. From now on the notification of an arrived vehicle will not disappear if the view is switched to entries from another location (e.g. another gate within the same park). Thus,
  • 30 Sep

    Person Responsible in the E-mail Notifications

    Posted By Velis | fm
    From now on, in the e-mail notifications regarding tickets there will also be information about the person responsible. The field will be displayed in situations when the user has been added to: • Ticket observers • Ticket coordinators • Ticket observers with acceptance option • Or the cost added to the ticket has been
  • 30 Sep

    Permission Changes Log

    Posted By Velis | fm
    In the applications settings, we added the ability to enter the e-mail address to which audit notifications will be sent. An e-mail will be sent to the e-mail address from the settings in the case of the following permission changes: • Granting a role • Deleting a role • Adding a permission for
  • 31 Aug

    Floor Plans Integration in Property Survey

    Posted By Velis | Improvement
    The Property Survey module has been extended with the possibility of marking the location on the building plan when adding a note or a problem. This modification will make it possible to precisely indicate the location of any defects, e.g., especially in places that are difficult to find. Additionally,
  • 31 Aug

    Two Signatures Added in the Mobile App

    Posted By Velis | Improvement
    From now on, it is possible to add double signatures in the mobile app, both when changing the ticket/inspection status from "Open" to "Done" and when changing it later to "Closed". This modification will allow adding signatures of, for example, both a technician
  • 31 Aug

    Improved Display of the Category/Subcategory Tree

    Posted By Velis | Improvement
    We improved how the tree of categories and subcategories is displayed. From now on their selection, has become more intuitive thanks to the visual changes.
  • 31 Aug

    Graphics and Photos in the News Module

    Posted By Velis | New
    The News module will be extended with the possibility of adding graphics or photos. Thanks to this, the News module will become more attractive, allowing you to send tenants interesting information, such as invitations to events or other messages with graphics. Access to the News with the added file will
  • 31 Aug

    Introducing Community Module

    Posted By Velis | New feature
    This module is created to empower tenants to get to know and form connections with other tenants and companies. Filling information about the company such as a description, logo, or link to the website will be possible when adding or editing a company by users with appropriate permissions. It is
  • 31 Aug

    Introducing My Buildings Module

    Posted By Velis | New feature
    Singu Tenant App will be extended with a new fully customizable module, that will allow tenants to quickly access building plans, nearby restaurants, services, public transport information, and even coupons with discounts for tenants. This modification will make tenants even more involved in building the community. Occupiers could also download
  • 31 Aug

    Visibility of the "Finance" Filter – Modification

    Posted By Velis | Improvement
    From now on, the "Finance" filter on the Tickets list will be visible only to selected users who have the appropriate permissions enabling them to accept costs.
  • 30 Jul

    Your Feedback Matters

    Posted By Velis | fm
    If you like our app, from now on you can easily share your opinion and rate our App on the App Store and Google Play directly from Singu FM App.
  • 30 Jul

    Equipment Downtime

    Posted By Velis | New
    The "History" tab in the equipment details has been expanded with a new column presenting the equipment downtime. Downtime of equipment concern ticket to which the device was added. There is also a possibility to filter by the tickets, in which given equipment had downtime. Thanks to the
  • 30 Jul

    Automatic Closure of Orders and Concealment of Requisitions

    Posted By Velis | Improvement
    Orders will be automatically closed when GRN with all the parts from the order will be added to the system. Requisitions will disappear from the list when the amount requested in the requisition gets transferred to newly created order.
  • 30 Jul

    Adding Subcontractor in the Warehouse Module

    Posted By Velis | Improvement
    A new field has been added when creating the Orders and GRN, where it is possible to enter the Subcontractor from the external services list. Also a Subcontractor column has been added to the list of documents and transactions in the Warehouse module. From now on it is possible to
  • 30 Jul

    Behavior of "N/A" in a Duplicated Property Survey

    Posted By Velis | Improvement
    Tasks marked as ‘Not applicable’ in the original definition in Property Survey will remain marked as ‘Not applicable’ in duplicated surveys. The system will remember the decision made in original survey allowing to execute the survey way quicker.
  • 30 Jul

    Planned End Date in the Property Survey

    Posted By Velis | Improvement
    We have added a new column "Planned end date" to the Property Survey. This makes it possible to prioritize property surveys.
  • 30 Jun

    Additional Confirmation When Adding the Same Tax Number

    Posted By Velis | Improvement
    An additional confirmation has been added when entering the same tax number during new company registration or editing an existing one. If a tenant with the same tax number is already added to the system, a notification will appear to proceed. This change will help avoid any duplication of tax
  • 30 Jun

    New Permission to Create Inspection Definitions

    Posted By Velis | Improvement
    We have added a new permission that allows selected users to create inspection definitions. Until now, this permission allowed users to both create and edit them. From now on, it is possible to separate users into those who can only create definitions and those who can perform inspections within the
  • 30 Jun

    Adding a Search button in the Finance tab

    Posted By Velis | fm
    The "Search" button is now visible in all filters in the ticket list, including the Finance tab.
  • 30 Jun

    The Landing Page in Singu Tenant App

    Posted By Velis | Improvement
    The tenant landing page is now displayed depending on what features are available for specific tenants. The homepage screens have been individually adjusted for tenants.
  • 30 Jun

    Filtering of Equipment List by Attributes

    Posted By Velis | Improvement
    The Equipment module has been extended to allow filtering by selected equipment attributes. The selection is available from the 'Other' tab, containing a full drop-down list with attributes.
  • 30 Jun

    Ticket Forms for Groups of Complexes

    Posted By Velis | Improvement
    We have added an option to assign ticket forms to groups of complexes. It is useful especially when the implementation includes a large number of properties. The modification allows you to add groups of complexes to the ticket form. The form editing screen has been expanded to include an additional
  • 30 Jun

    Simplified Category Management

    Posted By Kacper Troć | Improvement
    Managing ticket categories (previously known as the System/Subsystem Tree) has been simplified. Singu FM Administrators can easier and faster add new categories, subcategories and reorder them.
  • 30 Jun

    Changes in the Color Scheme of the Singu Tenant App

    Posted By Velis | Improvement
    We are introducing a color change in Singu Tenant App to improve the user experience of the system. A darker blue tone on buttons, icons, headings, for example, on the ticket list, improves readability and makes the app even more intuitive to use.
  • 01 Jun

    Easier Hours Selecting

    Posted By Velis | Improvement
    When selecting a time, for example, in the pre-registration or reservation form lists in Singu Tenant App, it is no longer necessary to confirm the selection with the "OK" button. All you have to do is click on a specific hour or type the time range without any
  • 01 Jun

    Tenant Labels in the Company Details

    Posted By Velis | Improvement
    The list of users in the Tenants/Customers details has been extended with the ability to display labels for a given type of users e.g., Facility Manager, Property Manager, or Subcontractor. Grouping users by personalized labels offers various benefits, for example, it enables to send a message to the
  • 01 Jun

    Exporting the Ticket List to XLS File – Modifications

    Posted By Velis | Improvement
    There has been a change to the way the list of tickets is exported to an XLS file. From now on, the generated Excel will contain all columns - regardless of which ones are currently set as visible in Singu FM. Previously, this report has not included hidden columns by
  • 01 Jun

    Easier Reception Choosing

    Posted By Velis | Improvement
    The modification relates to a change in how the building reception selection is approved in the Reception module in Singu Guestbook. In case when a building has just one reception desk, the selection will be confirmed automatically after clicking on a building picture from the list. If more than one
  • 01 Jun

    More Intuitive View of Closed Items on the Lists

    Posted By Velis | Improvement
    It is now easier to spot closed tickets or other inactive items in Singu Tenant App ticket list, inspections or equipment list. This is all thanks to displaying them in gray, making it easy to identify which tickets are closed and which are still open.
  • 01 Jun

    Quick Selection of All Inspections

    Posted By Velis | Improvement
    For tenants with access to inspections list in Singu Tenant App, there has been added a new option allowing them to quickly select all items from the list by clicking on one checkbox on the top of the list. When generating a report off all the inspections, you no longer
  • 01 Jun

    Filtering by Ticket Type in the Mobile App

    Posted By Velis | Improvement
    There has been added a new filter to the list of tickets in the mobile version of Singu FM, allowing you to filter tickets by the ticket type.
  • 01 Jun

    Adding Ticket Type to E-mail Notifications

    Posted By Velis | Improvement
    The e-mail notification has been extended with additional information about the ticket type so that you can already know the nature of the ticket at this stage.
  • 01 Jun

    Duplicating Inspection Definition after Its Creation

    Posted By Velis | Improvement
    It is possible now to duplicate the inspection definition immediately after it is created. You don’t have to generate inspections within the inspection definition to duplicate the definition.
  • 01 Jun

    Improved Location Search

    Posted By Velis | Improvement
    The way of searching for locations in the list has been improved and from now on they can be found regardless of the size of the letters typed. This will make it easier for those who manage locations to find what they are looking for.
  • 01 Jun

    Assigning External Services to Visit Actions

    Posted By Velis | Improvement
    The visits have been enhanced with assigning an external service to a particular visit action. This modification will allow you to specify a list of actions which will be adjusted to the specificity of a given service. The Singu FM user assigned to an external service while adding a visit,
  • 01 Jun

    New Permission for Equipment Export/Import Function

    Posted By Velis | New
    We have added a separate permission for the equipment template export/import feature, which from now on can be active only for selected users of the app. A person with the granted permission (Import Export Asset Template) will be able to download the equipment import template for a given building
  • 30 Apr

    More Efficient Feedback for Tickets/External Services

    Posted By Velis | Improvement
    Rating of tickets and building services has been extended with the possibility of additional questions appearing depending on the user's rating. This modification will allow for more precise feedback from Singu users. For low ratings (from one to three stars), the user will be asked to elaborate more on what
  • 30 Apr

    Easier document navigation

    Posted By Velis | fm
    Navigation in the documents module in the tenant application has been improved by adding breadcrumbs. At the top of the screen, tenants can now see the exact location of the file (the main folder and/or subfolders). This modification allows for more convenient navigation and faster access to files.
  • 30 Apr

    Reservations module in Singu Tenant Application

    Posted By Velis | fm
    Singu Tenant App has been enhanced with a new module that allows tenants to add reservations based on an intuitive form, view a list of booked resources, reservation history, and even access rates, for paid reservations.
  • 30 Apr

    Turnover editing limits for Tenant App

    Posted By Velis | fm
    We have added restrictions on the ability to edit turnovers in the Singu Tenant App. From now on, tenants can only edit turnovers from the previous and current month.
  • 31 Mar

    Adding the Turnover in Singu Tenant App

    Posted By Velis | en
    Selected tenants of shopping centers can now instantly understand their turnover-based rents in a comprehensive and consolidated way. They gained the possibility of mobile reporting of their turnover, so that leases are properly calculated.
  • 31 Mar

    Ability to change the default notification of work type for tenants

    Posted By Velis | fm
    A new application setting allows the application administrators to specify the default type of notification of work that will appear when filling out a form for a tenant.
  • 31 Mar

    Department Details in the User Import Template

    Posted By Velis | fm
    The user import template has been extended to include an additional column with the ability to select the department to which the user will be assigned. This modification makes the process of adding application users more efficient, without having to manually edit the section in settings later.
  • 31 Mar

    Automatic Inspections Generation

    Posted By Velis | fm
    We also have added a new setting available at the inspection definition level. It allows to automatically extend the inspection definition by another cycle after the last inspection is closed. For example: if the cycle length is one week, then after the last inspection is closed, the inspection definition will
  • 31 Mar

    Extended IoT Sensors Integration

    Posted By Velis | fm
    Singu FM has been integrated with additional IoT sensors that can collect even more information about the building's condition. Multifunctional sensors, e.g. for environment, people presence, or indoor air quality control can be used practically in a fast and automated way to monitor, for example: • The usage levels of
  • 25 Feb

    Reorder on the reception list

    Posted By Velis | gb
    Guest entries that have been pre-booked will now be displayed in the reception list based on the date of registration at the facility, rather than the date of their pre-registration. This will make sorting visitor entry information more intuitive.
  • 25 Feb

    Reorder on the reception list

    Posted By Velis | ssd
    Vehicle entries that have been pre-booked will now be displayed in the reception list based on the date of registration at the facility, rather than the date of their pre-registration. This will make sorting vehicle entry information more intuitive.
  • 25 Feb

    Access to license plate images for vehicles with a permanent pass

    Posted By Velis | ssd
    Last month, the security desk and the reception desk list were enhanced with the ability to preview a captured license plate photo of a vehicle by the LPR camera. From now on, this functionality is further enhanced to include the ability to view license plate images for vehicles with a
  • 25 Feb

    Specifying the maximum number of trucks

    Posted By Velis | ssd
    As a result of the possibility to detect the vehicle type (passenger car/delivery truck), we added the possibility to define the maximum number of trucks in the facility. Until now, such a limit applied only to passenger cars. In case of exceeding the allowed number of vehicles or a
  • 25 Feb

    Vehicle Type Detection Via Infrared Beam

    Posted By Velis | ssd
    Thanks to the installed laser sensors, it will be possible to quickly determine vehicle type as it enters the facility. The emitted infrared beam will quickly verify the height of the entering car, consequently, the Singu SSD system will assign the vehicle type, whether it is a passenger car or
  • 25 Feb

    Improvements In Import of Users with the Tenant Role

    Posted By Velis | fm
    The user import template has been modified and extended with the ability to assign a tenant to a selected park from the XLS file. This modification is specifically designed for Singu application administrators who can add users to the system. From now on, when importing users with the role of
  • 28 Jan

    Help Center with Frequently Asked Questions

    Posted By Velis | en
    If you have a question about Singu Smart Security Desk, we are here to help. Feel invited to visit our Help Center section with frequently asked questions on our brand-new Velis website and quickly find important information about Singu solutions whenever needed. Check it out: https://www.velistech.com/resources/
  • 28 Jan

    Help Center with Frequently Asked Questions

    Posted By Velis | gb
    If you have a question about Singu Guestbook, we are here to help. Feel invited to visit our Help Center section with frequently asked questions on our brand-new Velis website and quickly find important information about Singu solutions whenever needed. Check it out: https://www.velistech.com/resources/helpcenter/overview
  • 28 Jan

    Help Center with Frequently Asked Questions

    Posted By Velis | fm
    If you have a question about Singu FM, we are here to help. Feel invited to visit our Help Center section with frequently asked questions on our brand-new Velis website and quickly find important information about Singu solutions whenever needed. Check it out: https://www.velistech.com/resources/helpcenter/overview
  • 28 Jan

    License plate viewing from the security desk interface and reception list

    Posted By Velis | ssd
    The security desk interface and reception list have been enhanced to display a recorded photograph of a vehicle's license plate as it enters and exits. It will allow for additional verification of registered license plate numbers by the LPR camera. The view on the recorded license plate from the Reception
  • 28 Jan

    Protection in XLS spreadsheet with the form import template

    Posted By Velis | fm
    The form import template (XLS sheet downloaded from the ticket level) is now additionally protected. It will be impossible to edit or delete answers in the "Values" sheet used to select predefined answers.
  • 28 Jan

    New setting to change visibility of notes by external services

    Posted By Velis | fm
    A new application setting for external services has been added. From now on, when adding a note to a ticket, the external service can specify whether it should be a public note (visible to everyone within the ticket) or an internal note (a note that cannot be accessed by the
  • 28 Jan

    Automatic notification of exceeding the maximum value of the equipment parameter

    Posted By Velis | fm
    We have introduced several changes in the parameter management settings in the equipment details. One of them refers to the automatic creation of a ticket with the equipment name and the name of the parameter that was exceeded. Consquently, you will not miss any exceeded maximum value of a given
  • 28 Jan

    Filtering of the Parameter Readings Widget

    Posted By Velis | fm
    The widget displaying parameter readings has been expanded to allow filtering and additional settings to be selected. In the widget's settings, it is possible to choose the parameter, time range, and equipment (one or more) for which you want to display parameter readings. As a result, such a configured widget
  • 21 Dec

    New permission allowing access to all labels

    Posted By Velis | fm
    A new permission has been added that enables access to all labels in the Singu FM platform. From now on, a user with such permission has visibility to all labels, also including those added by others. This permission allows viewing these labels on the list, as well as to assign
  • 21 Dec

    Evacuation Reports Modifications

    Posted By Velis | fm
    We have made several modifications regarding the confirmation of evacuation by tenants. As part of this modification, we improved the generation of evacuation protocols for the tenants and added a possibility to create reports through an evacuation report template. These changes will allow for safe and digital archiving of data
  • 21 Dec

    Quick Reports Editing

    Posted By Velis | fm
    From now on, a user with the required permission in Singu FM will be able to go from previewing mode of the quick Report to its editing in SQL.
  • 30 Nov

    Limiting observers on the list

    Posted By Velis | fm
    We have introduced new permission that allows to display or hide a user from the list of observers. Regardless of the assigned role, a user with disabled permission will not be displayed on the list, and therefore will not be able to become an observer of the ticket.
  • 30 Nov

    Singu FM mobile application interface modifications in a web-based version

    Posted By Velis | fm
    The interface of Singu FM has been modified to use a web-based version on mobile devices in an even more convenient way. The modified look of the application improves the display of the list of tickets, inspections, inspection definitions, and more.
  • 30 Nov

    Adding attachments to the checklist in the mobile version

    Posted By Velis | fm
    The inspections module in the mobile Singu FM application has been extended with the inspection task type allowing you to register the attached file. Moreover, the uploaded files in the checklists will be saved as attachments added in the ticket note.
  • 29 Oct

    BIM - importing equipment filtered by category

    Posted By Velis | fm
    Importing equipment to the BIM model has been extended by the possibility to filter equipment by category. Devices grouping by assigned categories will enable to limit of the result list with devices to be imported. The introduced change will improve work with the BIM model and simplify the import of
  • 29 Oct

    Adding initials to users' avatars

    Posted By Velis | fm
    One of the last updates for Singu FM was displaying of user avatars in even more places of the application, for example, on the ticket list. Now, if the user has not uploaded an avatar, the system will automatically generate an icon with his initials. The list of avatars with
  • 29 Oct

    Displaying the equipment name on the parameter input screen

    Posted By Velis | fm
    From now, after choosing the equipment’s parameter to add, you will see the equipment name on the parameter input screen. This modification for the mobile version of Singu FM will prevent possible errors when entering parameter values during inspections with multiple devices.
  • 29 Oct

    Changing the color of pagination and filter groups in the lists

    Posted By Velis | fm
    For improved readability of the Singu FM interface, the contrast of pagination and filter groups has been increased. Thanks to updated colors, lists and buttons have become more visible.
  • 29 Oct

    Printing the inspection report with attachments

    Posted By Velis | fm
    Printing the inspection report has been extended with the option to download added attachments. After selecting the new checkbox, it will be possible to download the .zip file with the merged PDF report and ticket attachments. This modification will allow faster access to files added in the tickets, without the
  • 29 Sep

    Showing photos in the PDF ticket report

    Posted By Velis | fm
    The ticket reports have been extended with the possibility to include photos added as attachments in the ticket notes.
  • 29 Sep

    Easier and faster filtering of external services

    Posted By Velis | fm
    The filtering of external services on the ticket list has been improved, allowing for faster and more convenient searching. The list with all services has been replaced by a specific list with the results displayed after entering the full name of the service or only its parts. It is particularly
  • 29 Sep

    Scanning NFC tags without assigning them to a specific equipment/inspection

    Posted By Velis | fm
    Access to NFC tag scanning has become even faster thanks to the possibility of scanning without the need to assign NFC tags to particular equipment or inspection. Consequently, NFC tags can now be used as checkpoints similarly to beacon sensors. For mobile devices with the iOS system, the main application
  • 29 Sep

    The refreshed look of Singu FM application

    Posted By Velis | fm
    The Singu FM application is changing for the better. Along with the refreshed look, introducing several changes to make your work with Singu FM even simpler, faster, and more intuitive. The main change in the new version is a new look of the main navigation, list view, and placing of
  • 29 Sep

    Editing of vehicle entries by the tenant

    Posted By Velis | ssd
    Thanks to the new permission, users with the role of a tenant are now able to edit vehicle entries concerning their company. By clicking on the pencil icon, the tenant can add the driver's name and surname and complete the field with additional notes.
  • 29 Sep

    Opening links from e-mail notifications directly in the mobile app

    Posted By Velis | fm
    Having quick access to the latest ticket and inspection updates is crucial that is why now, after clicking the link in the e-mail notification, you will be automatically directed to the related ticket or inspection in the mobile app. This feature is now also available on iOS devices.
  • 29 Sep

    Possibility to limit the visibility of the Acceptance tab in the ticket details

    Posted By Velis | fm
    There has been added a new permission to hide the Acceptance tab in the ticket details for internal users of the application. This modification allows limiting the visibility of this tab if the acceptance decision must be made by people assigned in the acceptance matrix. The existing functionality will not
  • 29 Sep

    Changing the color of the cell for weekly inspections in the annual report

    Posted By Velis | fm
    From now on, once all inspections scheduled for the same week have been completed, the color of the cell in the annual report will change according to the new statuses. For example, if all inspections for a given week are completed on time, the cell will change color to green.
  • 31 Aug

    Issue of resources modifications

    Posted By Velis | gb
    Several changes has been introduced to ensure better control over issuing of resources. The resource mode, from the Guestbook module, is extended with new columns, e.g., informing about the planned return of resource date. There is also be a possibility of adding notes to the resources and placing a
  • 31 Aug

    Adding comments to the fixed passes

    Posted By Velis | ssd
    The fixed passes details has been enhanced with the option of adding comments. As a result, the added notes are additionally displayed in a new column in the list of fixed passes.
  • 31 Aug

    Inspections filtering by building

    Posted By Velis | fm
    The list of filters on the inspections list has been extended by the possibility to filter by a specific building.
  • 31 Aug

    Visits filtering by hours

    Posted By Velis | en
    The list of visits has been extended by the possibility to filter them by time range. This allows for more efficient searching for technicians' visits who work at different hours of the day.
  • 31 Aug

    Possibility to change the ticket status from "In Progress" to "Opened".

    Posted By Velis | fm
    You are able to change your ticket status to "New Request" again, regardless of the ticket status you have selected previously (even if the ticket status has been set to open).
  • 31 Aug

    Simplified Acceptance Matrix & transferring data and information from the Observers tab to the workflow rule

    Posted By Velis | fm
    This modification includes the following changes: • The Observer tab has been deleted. • The way how the data is displayed on the Acceptance tab has changed. Since now, this module is displayed as the Acceptance Matrix and can be found in the Main Menu  Master Data  Tickets. • The Acceptance Matrix works
  • 31 Aug

    Automatically added equipment to the linked ticket

    Posted By Velis | fm
    The equipment that has been assigned to a ticket will be now automatically added to the linked ticket form. This will make it easier to work with linked tickets where equipment has already been added.
  • 30 Jul

    Manually entered vehicles displayed in the Security desk

    Posted By Velis | ssd
    Manually added vehicle entries are now visible on the security interface, additionally marked with a keyboard icon. Before, the vehicle registration number entered manually by the security guard was only displayed in the reception module.
  • 30 Jul

    Editing the visit in the helpdesk ticket and the inspections

    Posted By Velis | fm
    Helpdesk ticket and the inspection details are enhanced with the possibility to edit the visit parameters. So far, adding a visit was possible only in the desktop version of Singu FM.
  • 30 Jul

    Additional inspection notes in the mobile application

    Posted By Velis | fm
    Additional notes added to the inspection definition are now also displayed in the mobile version of Singu FM. It is especially useful for technicians who will have instant access to the most important information when carrying out inspections.
  • 30 Jul

    Forms instead of Tickets Reports

    Posted By Velis | fm
    From now on, the Ticket Report List will be re-named as the Forms List. When creating a form, it will be possible to choose either a Ticket Form or an Acceptance Form. Additionally, an "i" icon will be added, suggesting you when a given form type should be
  • 30 Jul

    Locking the restart of cost acceptance when there is no authorized person

    Posted By Velis | fm
    The possibility of restarting cost acceptance will be blocked if no users responsible for cost acceptance are added to the acceptance matrix. In such a situation, an appropriate message will appear, informing that there is currently nobody to accept the cost.
  • 30 Jul

    Creating tickets and accessing the equipment details in the BIM model

    Posted By Velis | fm
    The BIM module, integrated with Singu FM, has been extended with the possibility of adding tickets related to the equipment displayed on the 3D model. Just click on the selected device to see its details or add a ticket with automatically completed basic information about the selected device. This will
  • 30 Jul

    Filtering of tickets by acceptance status - modifications

    Posted By Velis | fm
    On the helpdesk ticket list in the “Acceptance” filter a new option has been added to the dropdown list: “Not required”. It displays tickets with cost that did not require approval. Such tickets are additionally marked with a grey icon, informing that the cost was accepted automatically. The icon is
  • 30 Jul

    Daily inspections displayed on the annual report

    Posted By Velis | fm
    The annual report has been updated with the possibility of displaying several inspections within the same week. Information about multiple inspections during a given week is marked with a new cell color. Additionally, when hovering the mouse over a selected week in the annual report, a list of inspections together
  • 30 Jul

    Automatic inspection date completion when adding a digital signature in the mobile app

    Posted By Velis | fm
    The inspection report generated in the desktop version of Singu FM automatically includes now the completed date when a digital signature is added in the mobile application after changing the inspection status to completed or closed.
  • 30 Jul

    Task completion marking for the equipment during inspections

    Posted By Velis | fm
    Once all the tasks assigned to the equipment in the inspection have been completed, the equipment is now marked with an additional green icon. Performing of the inspections became more transparent, especially in case of a large number of added equipment. In a clear and simple way, the technicians performing
  • 30 Jul

    Displaying of all the buildings assigned to the inspection in the mobile app.

    Posted By Velis | fm
    The inspection details are extended with the possibility to display more than one building if multiple buildings are assigned.
  • 30 Jul

    Duplicating inspection definitions for multiple complexes

    Posted By Velis | fm
    There has been added the ability to duplicate inspection definitions for multiple complexes simultaneously. By duplicating such a definition, there is an option to indicate multiple complexes together with the building complexes and locations assigned to them. Other data/parameters/tasks will be assigned to a duplicated definition.
  • 30 Jul

    Alphabetical or numerical display of equipment’s parameters/attributes

    Posted By Velis | fm
    Displaying of the equipment's parameters/ attributes is now in alphabetical or numerical order. This change also applies to a group of parameters/attributes. Additionally, the parameter or attribute can be activated or deactivated, consequently it will no longer be visible in the list.
  • 30 Jul

    QR codes integration with lifts

    Posted By Velis | gb
    QR codes from visitors' mobile invitations have been integrated with lifts equipped with card readers. Thanks to the pre-registration process and extensions of the QR code attached to a visitor’s mobile invitation, the lift already knows which floor the passenger is traveling to. Consequently, there is no need to
  • 30 Jul

    Recording of equipment consumption and generating reports and inspections based on equipment consumption

    Posted By Velis | fm
    There has been added the possibility to generate the equipment inspections based on its work hours. To do so, register consumption option should be turned on in the equipment card details. Besides, it is necessary to indicate initial readout, unit, initial state, interval between inspections and end of exploitation. Based
  • 30 Jun

    Filtering by inspection type in mobile app

    Posted By Velis | fm
    The inspection list in the mobile version of Singu FM has been updated with the ability to filter by the inspection type.
  • 30 Jun

    Redirecting from the dashboard widgets to automatically filtered tickets list

    Posted By Velis | fm
    The dashboard has been extended with the possibility to go directly from selected widgets to filtered ticket lists. By clicking on the values from the chart, e.g. showing the tickets of a selected tenant, you will be redirected to the automatically filtered tickets list, in this case, by the
  • 30 Jun

    Automatically capitalized letters in the security desk

    Posted By Velis | ssd
    Entering vehicle registration numbers in the security interface has become more convenient due to automatic changing small letters into capital ones. From now on, no matter whether the security staff completes the field with small letters or not, the system will automatically change them into capital letters to guarantee the
  • 30 Jun

    Cookies and privacy policy information in the invitation displayed in the browser

    Posted By Velis | gb
    To protect personal data and meet the requirement to inform users about how cookies are used, we have introduced changes that allow you to such information and a link to the privacy policy in the invitation sent to guests. These changes only apply to the invitation displayed in the browser.
  • 30 Jun

    Hiding owners from the new ticket creator

    Posted By Velis | fm
    The next new privilege added to Singu FM is the ability to hide selected users from the list of owners when creating a new ticket. So far, all persons assigned to complexes were visible in the list. Added permission enables to hide those users who need to have access to
  • 30 Jun

    Defining the real estate type

    Posted By Velis | fm
    Building details has been extended with the new section informing about the type of real estate. You can quickly determine what type of building it is, e.g., Office, Retail, Industrial, Hospitality, or Education. A new permission must be turned on (Building types edit).
  • 30 Jun

    Importing tickets using the XLS template

    Posted By Velis | fm
    The ticket has been enhanced with a possibility to import tickets by using the XLS template. After downloading a template to import tickets for a selected building, it is necessary to fill in the missing data - the same fields to fill in as when creating a new ticket in
  • 30 Jun

    Searching for equipment by inventory number when adding a new ticket

    Posted By Velis | fm
    It has been added the possibility to search for equipment by its inventory number when creating a new ticket. The inventory number is displayed in the equipment search window upon opening the Basic filter button.
  • 30 Jun

    Rating removal when reactivating the ticket

    Posted By Velis | fm
    In the case of the ticket reactivation, previously added owner and/or external service ratings will be deleted. As a result, after reopening the ticket, a new rating request is sent.
  • 30 Jun

    Alert when adding an incorrect meter status in a mobile app

    Posted By Velis | fm
    When trying to enter an incorrect meter status with the mobile application, the user will be informed about it and asked to confirm by a message displayed on the screen. This modification will help to increase the accuracy of the meter readings of water, electricity, and gas levels. The message
  • 30 Jun

    Displaying the building address in the ticket and inspection in the mobile version

    Posted By Velis | fm
    Ticket and inspection details in the mobile version of Singu FM have been extended with the information about the address of the building. In the case of inspections definition, where more than one building is indicated, only the address from the first building will be displayed. If the building address
  • 30 Jun

    Changing the order of inspections displaying in the equipment history in the mobile app

    Posted By Velis | fm
    The way how inspections are displayed in the mobile Singu FM app has been improved. From now on, those inspections whose deadline is the closest will be displayed first.
  • 30 Jun

    Adding to observers when delegating inspection

    Posted By Velis | fm
    When delegating the inspection, an additional checkbox with adding to observers is available. In this way, the person responsible for the inspection is automatically added as an observer when delegating the inspection (changing the person responsible or delegating the inspection to the department). This improvement allows to quickly become an
  • 30 Jun

    Removing inspections from the definition level if the only changes were to add observers

    Posted By Velis | fm
    It is now possible to remove inspections from the inspection definition as long automatic adding observers in the inspections after the workflow rule is applied is the only change. Consequently, the user will be able to make changes to the inspection definition, e.g. add new equipment or tasks, which
  • 30 Jun

    Time of printing on the inspection report

    Posted By Velis | fm
    In addition to the date, there is also now a printout time of the inspection report. This information is added at the bottom of the page, next to the print date.
  • 30 Jun

    Disabling the possibility of generating the inspection report when status is other than closed

    Posted By Velis | fm
    By adding a new application setting, it is now possible to block the option to generate inspection reports as long as the inspection has a status other than "Closed". After activating the setting, the user will be able to generate the protocol only in already performed inspections, with
  • 30 Jun

    Improved searching for equipment in the inspection definition

    Posted By Velis | fm
    From now on, the system (category) in the equipment search engine is set by default according to the system selected in the inspection definition. This modification makes it easier to search for and add devices when creating new inspection definitions.
  • 28 May

    Displaying the last entries in the Security Desk interface.

    Posted By Velis | Improvement
    The redesigned Security Desk interface has been extended with a dashboard presenting detailed information on the last vehicles' entries and exits. The dashboard is located in the "Recent Activities" tab. Next to it there is a possibility of searching for vehicles by their registration number. The method of
  • 28 May

    Adding additional comments to the inspection report

    Posted By Velis | fm
    It is now possible to add and display additional notes in the inspection report (required to enable the appropriate application setting). These notes appear at the top of the report below the main inspection information. Adding comments is user-friendly thanks to modified edit box in the inspection definition.
  • 28 May

    Modified form attached as a PDF file sent by email

    Posted By Velis | fm
    With the new setting turned on, you can determine whether a modified ticket form will be sent as a PDF attachment via email or not. Thus, it is possible to open the form directly via e-mail without having to log in to the application. In a convenient way, the person
  • 28 May

    Sending news to users by assigned labels

    Posted By Velis | fm
    From now on, it is possible to add labels not only on the ticket list, but also for users. You can quickly send the news to a specific group of users according to assigned labels, for example, by a function they perform. Additionally, the modification enables you to filter users
  • 29 Apr

    Changing the locations from the Security Desk interface level

    Posted By Velis | ssd
    Singu SSD has been extended with the ability to switch between different locations through the Security Desk interface. It is a next step to the full automation of parks, allowing to manage them from a central location. This modification is particularly useful for those security staff who manage vehicle traffic
  • 29 Apr

    Reading equipment parameters by IoT sensors - feature improvements

    Posted By Velis | fm
    IoT sensors ensure constant measuring of device parameters and enable the automatic adding of multiple readings, which guarantees correct readings. That is why Singu FM has been extended with the possibility to read the equipment parameters through the IoT sensors. There is a new "Manage" button added to
  • 29 Apr

    Unavailable questions in the ticket form - mobile app modification

    Posted By Velis | fm
    We have modified how certain types of questions that are not supported by the mobile application are displayed in the ticket form. The mobile version of Singu FM does not allow you to add a numerical answer, attach a file or a photo. Therefore, these types of questions in the
  • 29 Apr

    Building name added to the mobile inspection list

    Posted By Velis | fm
    In the mobile version, a section with buildings assigned to the inspection has been added to the inspection list. If more than one building has been assigned to an inspection definition, it will appear separated by a comma below the inspection.
  • 29 Apr

    Inventory no. added to the equipment name in the inspections

    Posted By Velis | fm
    Before, equipment during inspections has only been identified by its name and serial number. Consequently, it might have been difficult to identify the equipment, especially when the device's serial number and its name were the same for many devices on the list. The modification allows displaying the inventory number below
  • 29 Apr

    Information about comments added to the inspection

    Posted By Velis | fm
    From now on, the exclamation mark icon in the inspections list additionally appears after adding a note to the numerical task in the inspection. Before, this icon was only displayed when a related ticket has been added to the inspection. This modification allows you to quickly identify those inspections that
  • 29 Apr

    Mobile Singu FM User Interface (UI) Improvements

    Posted By Velis | fm
    To ensure even more comfortable work with the mobile version of Singu FM, we have added several changes regarding the interface of the mobile application. The first one limits displaying the "More" button while browsing through some of the lists, e.g. list of tickets, complexes or inspections.
  • 29 Apr

    "No data" notification While Quick Reports Generating

    Posted By Velis | fm
    From now on, if there is no data for the selected filters during the quick report generation (complex, building, time interval), a new message will be displayed to inform you about it.
  • 31 Mar

    Status icons and filtering by cost acceptance status

    Posted By Velis | fm
    The list of tickets are now extended with the possibility to display the tickets with an added cost to accept. The acceptance status is indicated by an appropriate icon visible in the Status column. This will make it easier to display those tickets to which a cost to accept has
  • 31 Mar

    Change from serial to inventory number when selecting the equipment in the new ticket

    Posted By Velis | fm
    To improve finding the equipment while adding a new ticket, we have been added a column that includes the equipment inventory number. Since sometimes both the equipment itself and equipment serial numbers are similar or even the same, there might have been problems with choosing the right one. Changing the
  • 31 Mar

    Annual report filtering by inspection status

    Posted By Velis | fm
    There has been added an additional filter "Inspection status" to the generated annual report. This modification lets you display in this report any selected inspections according to different statuses, e.g. completed, planned, in progress, overdue or created out of schedule. The filter will contain statuses according to
  • 31 Mar

    Setting the visibility of notes generated from mail

    Posted By Velis | fm
    Another new application setting is the ability to specify the visibility of notes generated from the e-mail. It will be possible to determine whether the note, which is automatically added to the ticket as an e-mail response to the ticket, will be internal or public. So far, such a note
  • 31 Mar

    Disabling automatic Helpdesk refreshing

    Posted By Velis | fm
    We've added a new setting to specify how often the Helpdesk will automatically refresh. You can also deactivate the refreshing of this list. This modification can be especially helpful for those users who need more time when working with the Helpdesk list, e.g., to select a specific ticket and
  • 27 Feb

    Reservations - module modifications

    Posted By Velis | fm
    The Reservation module has been extended with some new modifications. The first one makes it easier to access the calendar. The calendar icon is added to the reservation list in the Real Estate module. Additionally, it is possible to add a note in the reservation, if its parameters have not
  • 27 Feb

    Entering the order number during pre-booking

    Posted By Velis | gb
    During the visitor's pre-booking, the employee is now able to also indicate whether it is a maintenance visit or not. In case of the maintenance visit, the host needs to mark the new checkbox “Repairman” when prebooking the visit. Consequently, a text box will appear allowing you to enter the
  • 27 Feb

    Notifying the host about the visitor’s arrival

    Posted By Velis | gb
    To improve communication between the reception, host, and guests, we have added a new setting in the building card. It allows the reception staff to send a notification to the host about the arrival of a guest. Sending the email notification is possible if the guest is registered manually at
  • 27 Feb

    Hide weekly and daily inspections

    Posted By Velis | fm
    There has been added a new option to hide daily and weekly inspections in the overview list filter. Now hiding these inspections is faster. Consequently, it is easier to find other inspections that are carried out less frequently, e.g. monthly, quarterly or annual inspections, and which may require prior
  • 27 Feb

    PDF file with survey history

    Posted By Velis | fm
    Each time the ticket's survey is edited, a note with a PDF file will be added, informing that the survey has been edited. In this case, the author of the note is the user who edited the survey. The PDF file contains a list of survey questions with previous versions
  • 27 Feb

    Sending news while creating a new ticket

    Posted By Velis | fm
    There has been added new permission in the application to create news directly from the ticket card. The "Send news" button appears only in those tickets in which a tenant has been selected. After clicking on this button, the user is automatically redirected to the news creation page,
  • 27 Feb

    Adding equipment parameters from the inspection level – modification

    Posted By Velis | fm
    From now on, it is possible to add equipment parameters from the inspection level. It is super easy to click back and forth between the main inspections’ view and parameters tab in edit mode. Just click on any device from the list to be automatically redirected to the tab with
  • 30 Jan

    Voice notes in the mobile app

    Posted By Velis | fm
    From now on, adding notes in the Singu FM mobile app has become even faster and more convenient thanks to the voice notes. When adding a new ticket, simply click on the microphone icon and record your voice. The audio file will be added to your ticket and can also
  • 30 Jan

    Filling in the form when creating a new ticket in the mobile app

    Posted By Velis | fm
    The mobile version of Singu FM has been extended with the possibility to fill in the form while creating a new ticket. After selecting a ticket type with previously added form, you will be able to fill it out by clicking on a new button. There has also been added
  • 30 Jan

    LPR camera reading before accepting a fixed pass (RFID tag)

    Posted By Velis | ssd
    If a fixed pass for a tenant has been ordered but not activated yet, the pending driver will be able to enter the park using LPR technology by that time.
  • 30 Jan

    Equipment efficiency evaluation in the inspection - modification

    Posted By Velis | fm
    From now on, it is possible to evaluate the efficiency status of any equipment in the inspection via a mobile app regardless of how many devices have been assigned to the inspection.
  • 30 Jan

    Deleting questions and answers from the survey

    Posted By Velis | fm
    It is now possible to deactivate the questions and answers that were added to some tickets. Deactivated questions or answers will still be visible in the tickets that were used in the survey before the deactivation date. However, once a ticket has been created and the selected question/answer is
  • 30 Jan

    New widget – CAPEX tickets count by coordinator

    Posted By Velis | fm
    The Dashboard has been extended with a new widget presenting the number of CAPEX tickets of a given type, presenting both open and closed CAPEX tickets. Additionally, they will be divided into coordinators who deal with the tickets.
  • 30 Jan

    Complex name added to News email information

    Posted By Velis | fm
    From now on, after adding the news, all the complexes names to which the news relates are displayed in the email body.
  • 20 Dec

    Adding a comment when rejecting a cost

    Posted By Velis | fm
    There has been added an option to add a comment in case of rejecting the cost. This comment is visible in the acceptance tab and is added as a note in the ticket. Adding a comment is also possible via email, without the need to log in to the application,
  • 20 Dec

    New column in the survey reports

    Posted By Velis | fm
    The generated survey report has been extended with a new column - sections. This report can be generated to the Excel file in the Survey module by clicking on the XSL Export button.
  • 20 Dec

    Improved Mailings report

    Posted By Velis | fm
    The report from Mailings has been improved and now it does show also categories. There has been add the section name as the first column in the survey Excel export.
  • 20 Dec

    Observers information added as a single note

    Posted By Velis | fm
    From now on, if more than one observer is added to a ticket, their names will be collected in a single note. Previously, after adding several observers to the ticket, each of them was added in a separate note. It is necessary to enable a workflow rule.
  • 20 Dec

    Adding the building in overdue tickets reminder

    Posted By Velis | fm
    An e-mail overdue tickets reminder has been extended by a new column informing about the building where the ticket was added.
  • 20 Dec

    Improvements in the bookmarks

    Posted By Velis | fm
    The bookmarks on the top panel have been modified. Now they look better and are even more customizable by adding the possibility to change the display order. To change the order simply drag and drop a specific bookmark. Bookmarks are a great way to quickly access any place in the
  • 20 Dec

    Adding equipment while creating a new ticket – modification

    Posted By Velis | fm
    If the system is selected first when adding a new ticket, the list of equipment will be automatically filtered according to the selected building and system.
  • 20 Dec

    The alphabetical sorting of the list of buildings and units

    Posted By Velis | fm
    The list of buildings and units in the company details have been sorted alphabetically. This modification allows you to find a building or a specific unit within the building faster and more conveniently.
  • 27 Nov

    Smoother adding a new ticket

    Posted By Velis | fm
    Not only the changes visible at first glance are important, but also those deeply happening in the Singu mechanism. We better structured the links between the different selection fields in the new ticket form to make adding a new ticket even smoother and error-free.
  • 27 Nov

    Filtering of Helpdesk tickets by external number

    Posted By Velis | fm
    There has been added an option to filter Helpdesk tickets by the external number.
  • 27 Nov

    Modifications when adding device parameters

    Posted By Velis | fm
    The fields for new readings do not have the previous value entered. This modification allows to write only those readings in which the value will be entered. The changes are introduced both in a desktop and mobile version.
  • 27 Nov

    Adding the building to the inspection’s email reminder

    Posted By Velis | fm
    E-mail notification informing about the upcoming inspections has been extended by an additional column, which indicates in which building they are going to be performed.
  • 27 Nov

    Changing the name of the module Projects

    Posted By Velis | fm
    The label name in the sidebar of the Singu FM application has been changed from "Projects" to "Project tickets".
  • 27 Nov

    Possibility to hide the ticket status line

    Posted By Velis | fm
    From now it is possible to hide the ticket status lice in case when the user is not able to change the status (when the special privilege is turned off). This modification was previously implemented in the inspection status line.
  • 27 Nov

    A modified checkbox on the Inspection definitions list screen

    Posted By Velis | fm
    From now on, the definition list presents weekly and daily inspections by default. Previously it was necessary to turn on the checkbox "See also weekly and daily" from the Inspection definitions list.
  • 27 Nov

    Equipment location on the 3D plan – BIM

    Posted By Velis | fm
    There has been added a possibility to import equipment directly from the BIM model. Besides, Singu FM shows the exact location of the device on the 3D from the device card level.
  • 30 Oct

    Status progress line in inspections

    Posted By Velis | New
    There has been added a status line in the inspections module which helps to quickly notify about the inspection status, similar to the status line in helpdesk tickets.
  • 30 Oct

    Avatar of the host in a pre-booking invitation

    Posted By Velis | New
    The pre-booking invitation has been enhanced with an avatar of the host along with his name and surname. This information is only displayed in invitations if it has been previously entered. In addition, host data can be downloaded as a business card in vcf format and added to contacts to
  • 30 Oct

    Acceptance by one person in a group

    Posted By Velis | Update
    There has been added the ability to accept the cost by one person in the group. Once a group has been set up, one person in the group is now able to accept or reject the cost for the whole group. This cost will be considered as accepted/rejected by
  • 30 Oct

    Added filter by definition type in the list of inspection definitions

    Posted By Velis | New
    In the list of inspection definitions, there has been added a the possibility of filtering the list by definition type.
  • 30 Oct

    Modification related to the display of a message after saving the tasks in the checklist

    Posted By Velis | Update
    The alert after saving the checklist tasks has been divided into two separate notifications. The green one informs about saving the task, the yellow one reminds about the need to modify the checklist in the inspection definition. This message will not disappear until the user closes it. It will prevent
  • 30 Oct

    Adding a location to the plan when creating a ticket to general contractor

    Posted By Velis | Improvement
    While adding a new ticket to general contractor, it will is possible to indicate the location on the plan. Until now, the location was possible to indicate after the ticket to general contractor had been created.
  • 30 Oct

    Searching for and adding devices to tickets by the QR code

    Posted By Velis | New
    In the mobile version of Singu FM, there will be added a possibility of assigning a device to a ticket using the QR code search. In the device list in the ticket, based on the scanned QR code, the searched device can be added to the ticket with one click.
  • 30 Oct

    “Add inspections” button in the definition tab modification

    Posted By Velis | Improvement
    In case when the user is not be able to add inspections in the inspection definition, this button is now grayed out to visually inform the user, that it is not possible to add inspections. Additionally, after clicking the ‘Add inspections’ button, the following information will be displayed: “Modify cycle
  • 30 Oct

    Modifications on the ticket location map

    Posted By Velis | Improvement
    From now on, after clicking on an added pin on the plan, you will see not only the number of the ticket with its name but also the owner and a person responsible for the ticket. The direction of the report is clearly indicated by the added arrows icon. Additionally,
  • 30 Oct

    Adding a ticket using a mobile Singu FM app - modification

    Posted By Velis | New
    The mobile version of Singu FM has been modified to quickly create a ticket directly from the device card. In the device tab, there has been added a new ticket icon. After clicking on it, the user will be moved directly to adding a new ticket with automatically completed elements
  • 30 Oct

    Confirm button during the task and checklist removal

    Posted By Velis | Improvement
    In the desktop version of Singu FM, there has been added the task removal confirmation button after clicking the bin icon in the checklist and the task tab in the inspection definition preventing from accidentally deleting.
  • 30 Oct

    Searching for inspections by numbers

    Posted By Velis | New
    Searching for the inspection is now possible by its number, the same as in the ticket list. Simply enter the inspection number in the main search box and find it quickly without the need to enter the subject.
  • 30 Sep

    Modifications related to the resource reservation

    Posted By Velis | fm
    There has been added a new "Resource types" dictionary. It’s especially useful when there are many resources added to Singu FM. From now on, it is possible to limit them by types, so that while creating a new resource reservation there are fewer items in the drop-down
  • 30 Sep

    Limiting the addition of checklists without the selected complex

    Posted By Velis | fm
    A separate privilege (Inspection/ChecklistNoComplex) has been added. In case this permission is disabled, it is required to enter at least one complex while adding or editing a checklist. Previously, each user with access to the checklist (Inspection/ChecklistAccess) could create a checklist not assigned to the complex. Such checklists
  • 30 Sep

    Changed notification after saving the tasks in the checklist

    Posted By Velis | fm
    After saving or adding a task on the checklist, a modified message appears - “Task saved. Consider applying the same changes to the respective inspection definitions”. The modified notification more precisely informs that the changes in the checklist will not result in automatic editing of the checklist in the inspection
  • 30 Sep

    Simplified choosing the building and reception on the Security desk interface

    Posted By Velis | ssd
    The Security desk interface in the Singu Smart Security Desk application is redesigned to make it easier to select a building and the reception. The existing building drop-down is replaced with photos of the complexes and their names so that security staff can choose the right building and the reception
  • 30 Sep

    Adding a confirm button when deleting an NFC tag

    Posted By Velis | fm
    There has been added a confirm button in the Singu FM mobile app when removing an NFC. This modification allows preventing from accidental deleting of the previously added tag.
  • 30 Sep

    Restricting the visibility of the inspection definition with no permission

    Posted By Velis | fm
    This modification limits the visibility of the definition list. When the permission 'Other people inspection tickets access' is disabled, now inspections definitions are no longer displayed to people who are not associated with them.
  • 30 Sep

    BIM integration

    Posted By Velis | fm
    Singu FM has become integrated with the ability to view the 3D model of objects in the BIM interface. This technology is widely used in planning and visualizing buildings and simplifies measurements for example of the building surface, individual rooms or its specific elements. Thanks to the 3D visualization of
  • 30 Sep

    Security Desk and tenants logotypes modification

    Posted By Velis | ssd
    The security desk in the Singu Smart Security Desk application has been extended by an additional parameter, which allows you to determine the number of displayed logotypes of tenants on the screen. This parameter should be set in the Application settings ↳ Guestbook ↳ Security desk - max tenant count and define
  • 30 Sep

    Adding equipment to inspection/helpdesk tickets modification

    Posted By Velis | fm
    There has been added the possibility to change the number of rows displayed when adding equipment to inspection or helpdesk tickets, similarly to changing the number of rows on the ticket list page. From now on, it is also possible to select and add all devices displayed on one page
  • 30 Sep

    List of featured tickets by complex

    Posted By Velis | fm
    There has been added a new widget in the Dashboard - “List of entries distinguished by the complex” which presents only those tickets added to the chosen complex. Additionally, the tickets on the list are marked with pre-defined tags. The widget presents the number of the ticket (with the possibility
  • 30 Sep

    Highlighting the current week in the annual report

    Posted By Velis | Improvement
    From now on, the current week in the top bar and the whole column of a given week will be highlighted from the others to make it easier to find the current week in the report.
  • 30 Sep

    Automatic labeling of selected users' tickets

    Posted By Velis | en
    There has been added a new action in the workflow rule - adding or removing the label. This rule allows you to automatically add a selected label to tickets. It can be useful for example to quickly differentiate between tickets added by different users.
  • 29 Aug

    Adding device parameters in a mobile app

    Posted By Velis | fm
    The device card in the mobile version of Singu FM has been extended by an additional tab with its attributes and parameters. The attributes of the device can be read in the Information tab, while the device parameters have a separate tab where it is possible to add new device
  • 29 Aug

    Better organized the Information tab in the Devices details

    Posted By Velis | fm
    The Information tab in the Devices details has been modified. Additionally, in this tab, you can add attributes and a group of custom attributes. In the Parameters tab, it is also possible to quickly add a new value of the device parameter and generate graphs based on the entered data.
  • 29 Aug

    Cost acceptance by email – a new user setting

    Posted By Velis | fm
    There has been added a new user setting - allow to accept the cost from e-mail. If enabled, the user who receives an e-mail notification about the cost to be accepted can accept it directly from the e-mail level. In case when this setting is disabled, the user must accept/
  • 29 Aug

    Common search engine while adding a new ticket

    Posted By Velis | fm
    Adding a new ticket screen has been modified by a common search engine where the responsible person is defined. From now on, a specific user, department or external service can be selected as the responsible person in one place. Previously, this selection was divided into two separate windows: Responsible person
  • 29 Aug

    Assigning tickets to an external service

    Posted By Velis | fm
    It has been added the ability to create a ticket directly to an external service. So far, it was only possible to delegate it to the external service. This modification is available to both desktop and mobile versions. An external service can be searched both by its name and by
  • 29 Aug

    Defining device attributes and parameters

    Posted By Velis | fm
    The device module has been extended by the possibility to define any of its attributes and parameters. It is also possible to add a group of attributes and parameters for each device of the same type, e.g. the same group of attributes can be added for air-conditioning devices. The
  • 29 Aug

    Cost acceptance modification

    Posted By Velis | fm
    The cost acceptance screen presenting people whose cost approval is required became more transparent. The added timeline shows the acceptance status as well as the date and time of the cost approval. Furthermore, next to the bookmark name there is also a small icon informing about the status of the
  • 29 Aug

    Adding tenants to observers in the inspection

    Posted By Velis | fm
    From now on it is possible to add a tenant as an observer in the inspection. A tenant who is an observer will receive public notification of the inspection but will not be able to add observers to the inspection himself.
  • 29 Aug

    Adding absences - modification for external services

    Posted By Velis | fm
    The absence module has been modified by the possibility of establishing a substitution by an external service employee. From now on it can be a person within his/her own external service. So far, an external service employee, while adding an absence, has not been able to indicate a substitute
  • 29 Aug

    Changelog modifications

    Posted By Velis | Update
    The timeout limitation for the gift icon informing about new features and modifications (changelog) in the Singu apps has been removed. From now on, the icon with the red notification is visible until the message is read. Consequently, you will not miss any modification or added new functionality in the
  • 29 Aug

    New filtering screen for complexes

    Posted By Velis | fm
    The Singu FM application has been upgraded with a new filtering interface for complexes. From now on, complexes are displayed in a clear way according to the groups created by the user. Activation of filtering results in presenting only the data concerning the complex selected in the filter in the
  • 29 Aug

    Modification for suspended tickets

    Posted By Velis | fm
    If the ticket status is changed to 'suspended', from now on it is also required to enter the date until the ticket status is supposed to be suspended. After that date, the ticket will be automatically returned on the list of active tickets.
  • 01 Aug

    Date of resolution added to a service ticket protocol

    Posted By Velis | fm
    A new parameter has been added to the generated report: Date of resolution:. This date appears when the ticket is closed.
  • 01 Aug

    List of complexes and buildings modifications

    Posted By Velis | fm
    The list of complexes and a list of buildings have been modified and become even more useful by adding additional columns, new filters, and photos of complexes. From now on, it is also possible to quickly sort the list of complexes by, for example, its name and sort the list
  • 01 Aug

    Delegating to the department by external service

    Posted By Velis | fm
    External services responsible for a given ticket have gained the possibility to delegate the ticket to the department. So far, when a given external service wanted to internally delegate a ticket to a given company, it was only possible to delegate it to a specific person. Now external services can
  • 01 Aug

    A site plan assigned to the tenant

    Posted By Velis | fm
    From now on, due to privacy reasons, the building plan can be optionally assigned to a selected tenant. Consequently, the building plan will not be visible to other tenants from the same building.
  • 01 Aug

    Printing reports from closed tickets

    Posted By Velis | fm
    From now on it is possible to print reports not only from open but also from closed tickets. After selecting any tickets on the list with one button it is possible to generate a file with a ready-to-print report.
  • 01 Aug

    Progress line on the ticket screen

    Posted By Velis | New
    The ticket screen has been extended by a progress line which clearly informs the user about the progress of the ticket. Additionally, the progress line makes changing the ticket status easier and faster. All you need to do is simply click on a given element of the line to change
  • 01 Aug

    Color change of links

    Posted By Velis | fm
    From now on, all clickable elements in the system have become more visible due to changed color from gray to blue. This is particularly noticeable in some complex lists such as the list of notifications, buildings or external services.
  • 27 Jun

    NFC tag support for iOS

    Posted By Velis | en
    From now on, NFC technology in the mobile version of Singu FM is supported not only by Android devices but it also is available to iPhone users. Thanks to the integration with NFC tags, the process of operating, maintaining and controlling devices is automated, and searching for a given device
  • 27 Jun

    Support for iPhone X and later models

    Posted By Velis | en
    Singu FM mobile app has become fully compatible with iPhone X and later models so you can make better use of your workspace and fully enjoy your everyday work with Singu.
  • 27 Jun

    Expiry date column

    Posted By Velis | fm
    The document list has been extended by a new column showing the expiry date of the document, previously entered during adding a new file. The red colour is used to indicate the date of expired documents. With one click, it is also possible to quickly sort documents by expiry-date parameter,
  • 27 Jun

    Modified list of manufacturers

    Posted By Velis | fm
    The list of manufacturers has been extended by the possibility to search for a given manufacturer by full name and acronym. There has also been added pagination. From now on, browsing the list of manufacturers has become more convenient, preventing duplication of manufacturers. Master data → Warehouse → Manufacturers
  • 27 Jun

    Removal of personal data in Singu Guestbook - new application setting

    Posted By Velis | optimization
    The next introduced modification is added a new application setting in Singu Guestbook - "Do not remove temporary employees' personal data from the list of entrances". Enabling this setting is particularly useful if when Health & Safety training is obligatory before entering the building. From now on, when
  • 27 Jun

    Defining the number of complexes in a mobile app

    Posted By Velis | Improvement
    There has been also added a new parameter in the mobile version of Singu FM that specifies the maximum number of complexes to choose from. It is needed to activate a new setting in the application "Maximum number selected complexes in mobile app " in the Buildings card. Admin
  • 30 May

    UX modification of data synchronization notifications in a mobile version

    Posted By Velis | fm
    A new UX modification made data synchronization messages more readable. When you switch to online mode in the application, offline changes are automatically done and disappear from the list.
  • 30 May

    New column in the report with the list of visits

    Posted By Velis | fm
    There has been added a new column with a duration of the visit to the generated list of visit report in .xls.
  • 30 May

    Changing the ticket type in a mobile app

    Posted By Velis | fm
    Users who have a special privilege to edit a ticket can now also change the ticket type via a mobile application. All they have to do is to edit the ticket in the mobile application and select the ticket type.
  • 30 May

    Phone number on the reception screen

    Posted By Velis | gb
    The reception screen with visitors entries list is now able to display the phone number column, no matter whether you have configured SMS API/Amazon services or not.
  • 30 May

    Improvement of the RFID tag issuing process

    Posted By Velis | ssd
    The issuing of RFID tags has become much simpler thanks to the added RFID tags base. From now on, it is possible to quickly export and import templates with RFID tag numbers. The RFID tag can be assigned to the whole building or to a selected tenant. Master data → Others
  • 30 May

    Modification in a status change in a mobile app

    Posted By Kacper Troć | fm
    There is now a possibility to directly delegate a report to yourself using the "Delegate to me" button in the mobile version of Singu FM. After clicking on it, the ticket status will change its name to "in progress".
  • 30 May

    Logging the users' GPS position

    Posted By Velis | fm
    The mobile app has been upgraded with the possibility of registering the user's GPS position in the background. Thus, the assignment of the closest technician to a specific location of the ticket is faster and more optimal. If you have a mobile application installed on your phone, you need to
  • 23 Apr

    Displaying the inspection progress

    Posted By Velis | fm
    In case of changing the ticket status to closed, even if the tasks from the inspection were not completed, the inspection status in the inspection tab will be automatically set to 100% (in the desktop version of the application).
  • 23 Apr

    New columns in the device list

    Posted By Velis | fm
    There are two new columns added to the device list: "Manufacture date" and "Warranty" indicating the equipment date of manufacture and its warranty.
  • 23 Apr

    Saving the completed tasks in the checklist

    Posted By Velis | fm
    We have added some modifications to the mobile version of the Singu FM app. The completed tasks in the checklist will be saved both with the "save" and "stop" buttons. Earlier, after clicking "stop", checkpoint readings were cancelled.
  • 23 Apr

    Additional information in the Inspection report

    Posted By Velis | New
    The generated inspection report has been extended with information about the Contractor and the Receiver. The Receiver is the person who changed the status of the ticket to closed, while the Contractor is the person who changed the ticket status to completed.
  • 23 Apr

    Adding an access card number and a badge number

    Posted By Velis | New
    The access card module has also been improved to simplify the process of access cards ordering during creating a new ticket. A new field has been added in the tickets details, where it is possible to enter the badge number of the ordered access card for the person for whom
  • 23 Apr

    Inspection module modifications

    Posted By Velis | Change
    We have introduced some modifications in the Inspections module while creating a new Inspection definition. If you define the inspection cycle, i.e. you set the inspection generation period (e.g. every day, every month) and the option of generating inspections on Saturdays and Sundays is disabled, an additional message
  • 20 Mar

    New button "Confirm vehicle from off-list"

    Posted By Velis | New
    In the case of vehicle registration by LPR camera, it may happen that e.g. three cars enter immediately after each other. In such a situation there is a risk that the sensor installed in the barrier may not register all cars. As a result, it was impossible to confirm
  • 20 Mar

    No possibility to edit the avisation form after it has been accepted by at least one person.

    Posted By Velis | fm
    It is not possible to edit avisation form if at least one person has made a decision.
  • 20 Mar

    Emoji in Singu

    Posted By Velis | New feature
    Now you can add emotion while writing a note. The list of emoticons is available in the text editor bar ("emotion" button).
  • 20 Mar

    Inspections reports - possibility to download photos with a description.

    Posted By Velis | New
    From now on, after selecting "Show photos in the report", you will get not only the report but also photos attached in notes.
  • 20 Mar

    Pictures in the watchlist

    Posted By Velis | Improvement
    The watchlist has been extended with the possibility of taking a picture of a visitor who is not allowed to enter the building. From now on, the system, displaying a notification about an attempt to enter a person from the watchlist, will also display his or her photo.
  • 20 Mar

    Searching for devices by QR code in a mobile app

    Posted By Velis | fm
    The mobile app has been upgraded with the ability to search for devices by QR code. It works in the same way as with NFC technology. This modification was made especially for iPhone users due to the fact that iPhones do not support NFC technology. As a result, searching for
  • 01 Feb

    Restricted access to edit tickets report

    Posted By Velis | New
    There has been introduced a new privilege, which allows to block the possibility of editing the report. Only a person with such a privilege can edit the blocked tickets reports.
  • 01 Feb

    A new parameter in the Meters

    Posted By Velis | New
    There has been added a new parameter in the Meters - Date of legalization. Entering the date is possible by editing the meter.
  • 01 Feb

    New columns in the reception interface

    Posted By Velis | New
    There have been added two tables in the reception interface: reception - entry, reception - exit. This makes it even easier to filter e.g. only vehicles' entries from the one reception.
  • 01 Feb

    GDPR - deleting prebooking by the link in the invitation message

    Posted By Velis | Update
    In order to be in line with various GDPR interpretations it is possible to send information about the option of stopping data processing. It is also possible to send a link to delete the prebooking directly in an invitation message.
  • 01 Feb

    View current offline plans in a mobile app

    Posted By Velis | fm
    The mobile version of Singu FM has been upgraded allowing now to quickly update downloaded plans working in an offline mode of the mobile app. There is needed just one tap on your screen to refresh the app so that you can be sure that you work on a correct
  • 01 Feb

    Opening links from e-mail notifications directly in the mobile app

    Posted By Velis | New
    Having quick access to the latest ticket’s updates is crucial that’s why now, after clicking the link in the e-mail notification, you will be automatically directed to the related one in the mobile app. This feature is available at Android devices.
  • 01 Jan

    Changes in the cost acceptance table

    Posted By Velis | New
    In the table with a list of persons accepting the cost, there are also displayed those persons whose acceptance is not required (if the cost of a given person does not exceed a pre-defined value).
  • 01 Jan

    Filling in the ticket form during adding a new ticket

    Posted By Velis | Improvement
    It is possible to fill in the ticket report form while creating a new ticket.
  • 01 Jan

    UX modifications in Guestbook tab settings

    Posted By Velis | Improvement
    In the Real Estate card, by choosing the Guestbook tab it is possible to go directly to the edition of the Guestbook of a given company (by clicking on the Tenant tab).
  • 01 Jan

    Separation of sending vehicles entries/exits notifications

    Posted By Velis | ssd
    It is possible to separate the sending of vehicle entry/exit notifications. Entry notifications can be sent on one screen and exit notifications on the other. This solution is particularly useful in cases where guards are located in the middle, between the entry and exit roads, which means that both
  • 01 Jan

    Assigning tickets reports to multiple complexes

    Posted By Velis | New
    Tickets Reports in the FM Singu app have been extended by the possibility of assigning one ticket report to several complexes at the same time. While creating a new survey, it is possible to quickly choose few complexes from the list. It solves the problem of duplicating the forms and
  • 01 Jan

    Determining the efficiency of devices

    Posted By Velis | fm
    The inspection module in the mobile application has been extended by the possibility of identifying technical efficiency of devices as working, working partly or defective. From now on, the technician performing the inspection after its completion does not have to additionally do it using the desktop version of Singu FM.
  • 01 Dec

    Separated permissions

    Posted By Velis | Improvement
    Separated permissions in Singu FM to reactivate tickets without access to inspections reactivation
  • 01 Dec

    Units of measurement standarization

    Posted By Velis | fm
    Units of measurement in Singu FM have been adjusted to American standards for US users
  • 01 Dec

    Updated icons

    Posted By Velis | fm
    Updated icons in Singu FM and Singu Guestbook to ensure a more pleasant operations
  • 01 Dec

    A new filter in a mobile app

    Posted By Velis | fm
    Added a new way of filtering on the ticket list by a ticket status in a mobile version of Singu FM
  • 01 Dec

    New Dashboard Widgets

    Posted By Velis | fm
    The Dashboard has been extended with additional trend widgets in reference to the previous period to quickly check, for example, a number of tasks open longer than 30 days or a number of tickets done in the last 30 days. In addition, the method of changing the widgets has been
  • 01 Dec

    Extended e-mail with a cost to accept

    Posted By Velis | Improvement
    Having an accurate visibility into real estate management costs for effective financial control over projects is extremely crucial. That is why an e-mail with the cost to accept has been extended with some additional information about persons along with their decisions regarding the cost, recommendations and comments.
  • 01 Dec

    Vibration Notifications on Beacon Detection

    Posted By Velis | fm
    From now on, mobile Singu FM users are alerted through vibe push notifications when a phone is near to the beacon. Consequently, a technician can be sure that the checklist is carried out correctly and he did not skip any checkpoints during a technical round of the building.
  • 01 Nov

    Improved user settings

    Posted By Velis | Improvement
    There has been introduced a change in the display of data in the user settings, allowing for adding an avatar in a more user-friendly way as well as option to generate QR code from the level of the user settings.
  • 01 Nov

    Auxiliary grid lines on the plan

    Posted By Velis | Update
    It is possible to turn on an auxiliary grid lines on the plan, which allows for easier and more accurate adding pins on the plan and marking outlines.
  • 01 Nov

    Copy permissions

    Posted By Velis | New
    In the Matrix of roles/privileges, there has been added a new button "copy permissions". After selecting a specific user from the list, it is possible to quickly assign the same permissions to another several users at the same time, e.g. security staff.
  • 01 Nov

    Badges counter

    Posted By Velis | gb
    Another new feature is the option to define the number of badges in the DYMO printer roll. It allows the reception desk to easily control the number of badges that remain in the DYMO printer and prevent from an unexpected lack of them.
  • 01 Nov

    Mobile cost acceptance

    Posted By Velis | New
    From now on, it is also possible to accept the cost by the user with the use of a mobile version of the Singu FM app. The user is informed about the cost to accept with a push notification about this fact.
  • 01 Nov

    Inventory Management

    Posted By Velis | New feature
    Mobile version of Singu FM has been extended with the Inventory Management module which provides a new way to intelligently keep track of all devices and equipment in the facility. The inventory process became simpler, faster and more accurate and by using an easy to use mobile app integrated with
  • 01 Nov

    Global Dashboard

    Posted By Velis | New feature
    Introducing a new Global Dashboard which provides easy-to-understand visuals of Key Performance Indicators (KPI) as well as any other data and statistics to compare, e.g., tenant’s satisfaction level, defectiveness of equipment, recent tickets or number of the inspections closed without work report. The dashboard is perfectly suited to
  • 01 Oct

    New settings and permissions

    Posted By Velis | New
    Thanks to the new setting, it is now possible to turn on or turn off the field with the suggested duration of visits. New permission for users has been added, which allows viewing the location plan without the possibility of editing it. Another new permission added to Singu FM is
  • 01 Oct

    Possibility to generate a smaller QR

    Posted By Velis | New
    It is possible to generate a smaller QR code placed in the pre-booking invitation. This modification may improve QR code scanning, e.g. when guests placed a phone with displayed invitation too close to the QR code reader.
  • 01 Oct

    Extended information in the email notification

    Posted By Velis | New
    Email notifications sent to users have been extended with added information about department or person responsible for a ticket.
  • 01 Oct

    Adding multiple guests during pre-booking

    Posted By Velis | New
    The prebooking window has gained new functionality of inviting many people at the same time. Without the need to log in to the application, during creating a prebooking, all you have to do is drag an Excel file with guests data and automatically send them an invitation.
  • 01 Oct

    Integration with another IoT sensor supplier

    Posted By Velis | New
    A desktop version of the Singu FM application has been enriched with the possibility of integration with another provider of IoT sensors related to real estate conditions (e.g. collecting humidity and temperature data), dock opening alarms, or standard media consumption meters. The data is also displayed on widgets.

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